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Auto-Owners Insurance, State Farm, Amica Mutual, American Family and The Hartford score above industry average in the 2011 survey.

Customer service and streamlined operations the ultimate goal of this legacy overhaul.

The Cloud Standards Customer Council (CSCC) outlines essential steps and warnings for building a successful cloud infrastructure.

New Forrester report profiles emerging technology vendors that insurers should watch.

Allstate’s Claim Prediction Crowdsourcing

AXA stands out in claims, underwriting, accounts and overall satisfaction; other six found performing beneath approval benchmark.

As dramatic rescue efforts across eastern Turkey continue 3 days after Sunday's 7.2 magnitude earthquake, the insurance industry is engaged in the more quotidian task of tallying its losses.

Former Zurich Chief Underwriting Officer Tim Carter will lead the insurer’s efforts to enhance risk selection and underwriting tools.

Business leaders vow to upgrade the talent and skill sets of employees surrounding underperforming analytics technologies.

Delivering standards across changing technologies and platforms is a fast-moving target. What can we do to shore up our efforts?

New report American Medical Association finds a lack of competition in the commercial health insurance market.

Broker technology firm nabs needs-assessment and financial planning software provider.

Survey of European risk professionals reveals social media's reputation risk is among the greatest cyber threats to business.

Insurer’s app gives Facebook users access to policies and the ability to pay a bill.

The glut of new interactive technologies for cars being tested presents several layers of challenges to those who must evaluate automotive risks.

As the insurance industry is perceived as increasingly untrustworthy, the candor of social media provides a bridge for the current communication gap between policyholders and agents.

A monthly service from Corporate Insight will provide feedback and insight into the online presence of Liberty Mutual, MetLife, Nationwide, The Hartford, USAA and several other tier-one carriers.

After an 18-month analysis of its underwriting strategy, Flagstone plans formal divestitures to be completed by the end of first-quarter 2012.

Employee Benefits an Early Target in Budget Cuts

CAT modeling firms’ preliminary reports indicate the earthquake caused significant damage in the epicentral region.