Customer experience

Move reinforces company's efforts to develop digital capabilities that meet the expectations of customers and distribution partners.

Move continues industry trend of carriers leveraging voice assistants to better connect with customers.

Alliances on renter's and pet insurance allow wide range of services, especially on mobile, says SVP Jennifer Marhalek.

Insurer will invest in startups whose mission aligns with its disability-insurance business.

The mulitline insurer will roll out new policy and billing systems by the end of this year.

Insurer adopts Elafris's virtual agent platform including chatbot technology

Insurance has the worst smartphone platforms among customer-facing industries. That can’t continue.

Insurer signs multi-year agreement with Human Longevity to offer genetic mapping to customers.

Acquisition of Simply Business equips the insurer with a digital distribution platform to help expand its small business line.

Upgrades to the insurance claims process are driven by a desire to prevent customers from jumping ship, says Aite Group's Jay Sarzen.