Customer experience

The life carrier is keen on finding the startups that will define insurance user experience and distribution in the future, says managing director Doug Russell.

Rising costs and frequency are driving carriers to develop reporting and appraisal apps, but customers are reticent to use the tools, says J.D. Power & Associates.

Technology and information management dominate the most wanted hires this year, with seven of the top 10 in the IT and analytics fields.

These insurtechs from Plug & Play's upcoming winter program are focused on providing solutions that insurers in any line of business can use.

The move follows earlier investments by the carrier in its website, customer portals and core systems.

Most consumers have already benefited from digital, mobile self-service, but have also been victims of tech gone wrong.

The insurer will continue to improve its machine learning technology as it adapts and learns from customer inquiries.

How do insurance technology startups stand out in a crowded field? DI asked a few to show how.

Carrier will offer all policy services, from quoting to claims, completely online via its customer portals.

Artificial intelligence, intelligent apps, immersive-experience devices among Gartner’s technologies to watch.

Carriers need to listen to their policyholders' interaction desires and respond nimbly, say panel of leaders from AIG, Farmers and other firms.

Agine development can help carriers realize their digital goals faster than traditional methods.

Take a look at this year's Women in Insurance Leadership honorees preparing for their Digital Insurance photoshoot.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Executive's priorities are transitioning the product-centric organization to one focused more on the customer.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.

Captured images from planes are run through the insurer's analytics software to reimburse policyholders on flooded automobiles.

With more powerful tools on the way, new technologies are already improving hurricane risk and claims management.

With data warehouses and modern reporting tools, insurers are better equipped to understand the impact of the catastrophes.

Replacing obsolete tools with a modern solution reduces costs despite significant business growth and supplies heretofore-unavailable analytics to unlock business insights.