Customer experience

Common problems include slow performance, difficulty troubleshooting issues and application downtime, according to a survey of IT execs.

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.

The 10 honorees of Digital Insurance's 12-year-old program are leading their companies through a transformative time for the industry.

The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

The digtial auto insurer will offer policyholders credits for free ridesharing trips after a car accident.

The life insurer will implement a new core environment from EIS group to reach a larger customer base.

The insurtech ecosystem includes both potential vendors that insurers want to partner with, and companies that are taking them head on, panel explains.

Digital Insurance profiles of the carrier-side executives and insurtech visionaries that are leading the insurance industry’s digital transformation this year,

Carriers can leverage cloud, mobile, AI and IoT to protect their markets, innovation expert says at IASA conference.

For machines to reach the sophistication insurers seek, they need massive amounts of historical information.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

Jennifer Marshalek, SVP for the P&C carrier, provides tips for carriers to navigate the digital world.

Consumers still look to humans to help them make final determinations in the insurance buying process, says researcher.

If signed into law, payers must be ready to communicate the bill's impact to customers through multiple channels, experts say.