Customer experience

State Farm, AAA and Allstate also included in the top 100 of Temkin's 2013 Trust Ratings.

Customers are much more likely to stay with an insurer through a price change if they are notified of it and given an explanation in advance, according to a new study from J.D. Power and Associates.

Sixty percent of large U.S. insurers currently offer discounts through telematics programs.

MobileCloud Monitoring designed to enable proactive capture, analysis of mobile end-user experience.

Board members should raise nine critical questions when discussing technology strategy with IT and business managers.

The days of social media strategy meaning you open a Facebook page and staff it with someone young and bright are over.

United Fire Group has selected the Jarus Mobile solution for the implementation of self-service mobile applications for its agents and policyholders.

The Affordable Care Act has had the unintended effect of boosting developing private exchanges markets where uninsured consumers compare and purchase high-deductible health insurance plans (HDHPs), according to Aite Group. As a result, the U.S. has 75 million HDHP consumers who have a serious reason to be more price-sensitive than traditionally insured consumers, the research firm said in its report, “Transparency in Healthcare: A New Market.”

Insurer bolsters claims operations with additional staff and by partnering with a catastrophe response firm, as well as enabling a toll-free number for filing claims.

ABI Research outlines radical changes to the auto insurance industry in a new report.

Insurers and agents need to build more agility into their relationships in order to deliver the type of customer experience that will be required in the future.

BeyondKey Systems announced two new mobile apps today at the IASA Education Conference and Business Show. The apps are designed to improve customer service and customer retention, as well as provide better education tools for agents and consumers while reducing costs thru improved operational efficiency.

Brotherhood Mutual Insurance Company, an insurer of churches and related ministries, has selected Thunderhead.com, a provider of customer experience management solutions, to support all enterprise customer communications activity.

A fruitful group discussion on social media among ACORDLOMA attendees unveiled shared experiences and progress being made with social business.

New report from Strategy Meets Action outlines the transformation currently underway for portals, underlining the importance of building a robust enterprise-portal-technology platform.

J.D. Power report ranks auto insurers' websites on shopping and self-service, and finds that web-usability trumps price among customers.

Mobility has moved from being a business convenience to an opportunity over the past two years, and insurers are turning to customer service to take advantage of that.

App designed to provide instant access to coverage information, proof of insurance, claim submissions and roadside assistance.

Updated app designed to enable policyholders to expedite claim appraisals.

Sensing an opportunity among small commercial buyers, ACE Commercial Risk Services created a simpler international travel package policy and a Web-based platform to support it.