Customer experience

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.

Apple plans to include NFC technology in future iPhone and iPad versions, but may disappoint insurers hoping for mobile pay capabilities in the present.

With mobile computing, employees in the field can access executive dashboards or alerts that impart streams of critical information.

A source says the reason may be "the lack of a clear standard across the industry" for mobile payments.

Based on early calculations and modeling conducted by AIR Worldwide, insured property losses from the Mw9.1 earthquake that struck Japan on Friday will range between 1.2 trillion JPY to 2.8 trillion JPY. Using today’s exchange rate of 81.85 JPY to the dollar, this translates to a range of between 15 billion USD and 35 billion USD.

National college scholarship program adds to the growing social media presence.

Customer-centric module includes collaboration, workflow and diary items for insurers.

Though currently not in heavy demand from consumers, life insurance mobile apps could turn into a necessity in the next two years.

New report analyzes how social media tools have altered the concept of “word of mouth” experiences.

INN recalls accomplishments of past honorees, sets date for new meeting.

New Forrester report reveals how customers view their financial services firms—USAA once again led the ranking, with State Farm and Farmers trailing behind.

Experts agree: If you don’t use social media, your business will go elsewhere.

The FORTUNE 350 ranking also breaks down the most admired P&C and life/health insurers.

The majority of the U.S. insurance industry’s sectors experienced gradual improvements in financial position, market strength, A.M. Best says.

The services are designed to provide P&C insurers specialty services to enhance their customer claims experience.

Software to provide enhanced ease-of-business and efficiency, enable a direct process for the agent and client.

Online insurer and aggregator sites build online auto insurance share of market.