Customer service

Insurer hints its future capabilities on the smart device will include bill pay and assets for the newly released Echo Show.

Most innovation plans do not account for emerging industry trends like insurtech disruption and IoT adoption, study finds.

The carrier has hired its first chief innovation officer to manage the strategy.

Examples include robotics, virtual assistants, artificial intelligence and customer self-service technologies, which include kiosks and self-checkout lanes.

The company's SmartRide UBI program is yielding valuable data, says carrier VP.

The 10 honorees of Digital Insurance's 12-year-old program are leading their companies through a transformative time for the industry.

The new offering supports the insurer's end-goal of bundling all its tech products into a broadly integrated service.

Canadian insurer's selection complements its implementation of the vendor's core suite last year.

The digtial auto insurer will offer policyholders credits for free ridesharing trips after a car accident.

The life insurer will implement a new core environment from EIS group to reach a larger customer base.

The insurtech ecosystem includes both potential vendors that insurers want to partner with, and companies that are taking them head on, panel explains.

Digital Insurance profiles of the carrier-side executives and insurtech visionaries that are leading the insurance industry’s digital transformation this year,

Carriers can leverage cloud, mobile, AI and IoT to protect their markets, innovation expert says at IASA conference.

The rise in demand is driven by the Internet of Things, enterprise resource planning integration and a greater focus on the cloud.

For machines to reach the sophistication insurers seek, they need massive amounts of historical information.

Robos, which can help speed up issue resolution, will account for savings of more than $8 billion per year by 2022 says Juniper Research analyst Lauren Foye.

Personalization leaders stand to capture a disproportionate share of profits while slow movers will lose customers, says Boston Consulting's Mark Abraham.

Cyprus-based insurer deploys new platform for life, investment and health lines of business.

More than a third of customers prefer automated service via machine learning to alternatives, according to Celent report.

Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.