Customer service

The U.S. insurer partners with LexisNexis Risk Solutions to provide a mobile app option where members can also signup and save on premiums.

The move supports Zurich's new business in the country and is part of the insurer's expansion plan in Latin America.

The company, which became one of the largest property- casualty insurers in the U.S., was sold this year to Evan Greenberg’s Ace Ltd. for more than $29 billion

Kate Miller talks cybersecurity, big data and emerging trends in the industry.

The life insurer is utilizing iPipeline's iGO Drop Ticket software to make issuing policies a faster process for agents.

Finding an "insurance angle" for each new technology advancement is easier than ever.

The Virginia-based insurance software provider teams with 360Globalnet to meet insurers' IT needs.

Being good at the discipline of focusing on customer experience requires taking a broader view of customers’ lives and the context in which they are interacting with the brand.

IT researcher Spiceworks finds organizations are ponying up on new cloud services for web and email hosting and file-sharing.

The underwriter implements Instec at the recommendation of partner Axis Insurance.

Digitally native companies' adept use of data and analytics for customer interaction isn't going unnoticed by large insurers, who are working to better leverage data, industry experts say.

Roostify’s technology allows potential buyers to submit a loan application online or via mobile app.

With three major automakers exploring driver state sensing systems, Celent's Donald Light thinks insurers can reap benefits.

The company has interactive, personalized videos that explain coverage options to customers with help from Pitney Bowes.

Sapiens will also provide the UK insurer with its agent/client portal and content management technology as part of the agreement.

Valen’s Predict and Manage applications assess individual policy risk, automate pricing decisions and provide indicators of overall performance.

For many people, social media intelligence consists in screening social networks to get data that can complement internal data to make a better business decision. This definition is too succinct.

20th century tactics won’t work in the 21st century for our industry any more than they do in elections.

With the move, the P&C insurer aims to improve its overall billing and customer experience.

Sapiens Reinsurance will run much of the insurer's core functions.