Customer service

MEM will implement PatTech's SaaS software in February

The P&C insurer is expected to launch Private Client Connect early this year

iPipeline's DocFast software allows agents to digitally send policies to clients.

Payers are working toward building IT infrastructure to support a more customer-centric industry in the post-ACA world.

These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.

Ohio Mutual's Bethany Foy, business lines services manager, takes INN through the multiline P&C insurer's selection, deployment, and customization of automated workflow software.

Insurance companies recognize that a number of outside companies are looking to carve out their own section of the insurance value chain.

The majority of carriers have perfected looking at the world from the inside out, which may be fine in an era of limited change, but it is exactly the wrong response in a period of dynamic activity and shifting expectations.

The site features support for cybersecurity readiness and incident response services.

Life insurance is so far behind that it is not even in the e-delivery race.