Customer service

Accenture and Forrester research found insurers ramping up a spectrum of digital transformation initiatives.

The message to insurers is strict and clear: one day the insurance industry will have its own Uber that comes in and disrupts the traditional insurance business model.

NLC cited Thunderhead's integration with the company's Guidewire core systems environment as a key selling point.

Ovum asked insurers: What's the biggest issue you're facing today because of your legacy environment, and what do you think that will be in two years?

New features on the site focus on elucidating healthcare costs.

The company's new Stop-Loss Benchmarking tool follows the launch of Benefit Profile earlier this year.

South Africa’s biggest insurers are considering technology and telecommunications partnerships to counter increased competition and a slowing economy, according to PwC.

To find new opportunities, insurers should think about the questions that keep their prospective customers up at night and determine which are ripe for a new insurance offering.

The insurer is focused on better customer retention through data.

The telematics-only insurer has added former Dish Network exec James Moorhead.