Customer service

A new study by research-consulting firm Celent finds only 26 percent of insurance companies see social media as a trusted external customer data source.

Insurity's "Claims Decisions" will support thousands of claims filed by of Selective users each year

With the enhanced suite, the health provider hopes to provide policy members with more information to make smarter healthcare decisions

Appulate will provide its Uplink service to Majesco customers, increasing agent efficiency in dealing with ACORD data.

The broker has charged Hugh Khan with overseeing its digital distribution arm.

Insurance Networking News is taking insurance innovation to the masses with our latest event.

Scott Frank's mandate is to improve the customer experience.

The insurer adds to its existing Guidewire platform, in efforts to optimize costs and improve agent, customer relations

MEM will implement PatTech's SaaS software in February

The P&C insurer is expected to launch Private Client Connect early this year

iPipeline's DocFast software allows agents to digitally send policies to clients.

Payers are working toward building IT infrastructure to support a more customer-centric industry in the post-ACA world.

These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.

Ohio Mutual's Bethany Foy, business lines services manager, takes INN through the multiline P&C insurer's selection, deployment, and customization of automated workflow software.

Insurance companies recognize that a number of outside companies are looking to carve out their own section of the insurance value chain.

The majority of carriers have perfected looking at the world from the inside out, which may be fine in an era of limited change, but it is exactly the wrong response in a period of dynamic activity and shifting expectations.

The site features support for cybersecurity readiness and incident response services.

Life insurance is so far behind that it is not even in the e-delivery race.

Accenture and Forrester research found insurers ramping up a spectrum of digital transformation initiatives.

The message to insurers is strict and clear: one day the insurance industry will have its own Uber that comes in and disrupts the traditional insurance business model.