Customer service

This makes USAA the first major U.S. financial institution to deploy a full-scale rollout of voice and facial recognition.

Social, mobile, analytics, big data, cloud and digital strategy soon will be basic capabilities, and insurers that get bogged down in ROI studies could miss opportunities.

The insurer attempted to start a social conversation about childhood accidents with a jarring spot in which the child protagonist dies. But if sentiment is any indicator, people didn’t want to listen.

Four steps CIOs need to take to lead insurance organizations to greater “customer obsession.”

Insurers must choose between embracing innovation or just continuing with business as usual and run the risk of becoming a casualty in the new competitive battle.

Increased cloud and data management investments also are expected in 2015, according to IDC Health Insights report.

The implementation of the PolicyCenter and BillingCenter platforms is part of a transformation initiative designed to help strengthen the company’s insurance products and customer service capabilities.

New research from LIMRA, which will be presented at its upcoming conference in Orlando, indicates these external disruptions could alter their distribution models within the next five years.

Developing a usage-based insurance program has now gotten easier.

We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.

The insurer is consolidating multiple policy admin systems and seeks to enhance customer service and underwriting capabilities.

This emerging intelligent network of millions of interconnected objects is destined to change the nature of insurance.

Allstate's director of technology and operations says that despite the appeal, there are fundamental challenges that could delay the widespread adoption of smart-home technologies.

The commercial use of drones has the potential to transform many industries—insurance among them.

A new Celent report profiles claims solutions that are available in North America.

The race to ‘go digital’ is on as insurers focus their innovation efforts on these five technologies.

Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.

Newly launched apps are intended to help agents and insurers address the challenges of client retention and agent productivity, the companies said.

Celent finds that U.S. and UK consumers are willing to share data about themselves under the right circumstances.

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.