Customer service

While 98 percent of recently surveyed insurers plan to increase their social media use in 2013, none of the respondents said their social tools are “excellent.”

App brings Microsoft’s newest platform and operating system into GEICO's mobile app catalog.

J.D. Power ranks top 24 insurers based on purchasing experiences, satisfaction; survey also finds that when consumers do shop for insurance, almost half switch insurers.

The proportion of life insurers now offering e-signatures in their dealings with customers or agents has increased to 74 percent from 47 percent over the past five years, according to “Have E-Signatures Finally Arrived? An Update for Life Insurers,” from Celent, a research and advisory firm.

Of those currently using smartphones to make payments, 60 percent said they would increase their usage if they could track receipts, manage personal finances (56 percent), or show proof of insurance (56 percent) or a valid driver’s license (54 percent).

The managed services are designed to address safety by combining data and video analytics with real-time driver feedback and coaching.

RetailFirst website contains information for current insureds, prospective policyholders and agents.

Latin American and Caribbean directory is the latest in a series of apps aimed at international audiences.

Satisfaction with the auto claims experience declined in early 2013, as claimants noted an increase in repair costs, according to the J.D. Power and Associates “2013 Auto Claims Satisfaction Study—Wave 2.”

The voluntary program includes a GPS-enabled device that records and reports driving data, so parents and teens can talk about safe driving behavior and track progress.

Health plan provider looks to build custom application's using the mobile and multi-channel platform provider's KonyOne Platform.

Telematics programs now available in 16 states, complementary smartphone app designed to provide access to driving data also continues to expand.

Many health insurance executives predict that five years from now, health exchanges will be “nothing more than a high-risk pool,” and some say they will even be non-existent, according to a recent survey.

Platform designed to include support information, calculators and tools to help consumers learn about life insurance and selecting a policy.

Delivering easily accessible, multimedia resources that are broken into small packages is key to engaging and educating individuals, according to new research.

Americans are relying on technology to help with their personal finance needs, but most (60 percent) use it to simplify and automate financial tasks such as banking and bill payment, according to a recent survey conducted by Northwestern Mutual's financial literacy website, TheMint.org.

Less than a month after releasing a report that pointed out the soaring sales of cyber insurance, Marsh announced today that Matt McCabe, a former congressional advisor on cyber security, has joined Marsh’s growing Network Security and Privacy Practice as an SVP. In his new role, McCabe will be responsible for advising clients on emerging cyber security trends and issues and ways in which they can address their unique data and privacy needs.

With questionable claims numbers and fraud costs expected to grow through 2016, Aite Group outlines emerging techniques and technologies to stem the tide.

Interactive Intelligence Group Inc., a provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers. The new product, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.

A new book breaks down a tech-savvy approach for insurers looking to decipher the habits of online consumers.