Claims

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

IoT-platform and data-analytics vendors will collaborate on home, auto and health applications.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

American Family Insurance has several initiatives around big data, including programs for more intensive testing and efforts to leverage unstructured data from claims notes, says Justin Cruz, strategic data and analytics VP.

The Nationwide Center for Advanced Customer Insights (NCACI), at Ohio State University gives students in advanced degree programs the ability to work with real-world data.

Among its many data-oriented initiatives, CNA is applying big data technology to workers compensation claims and adjusters' notes.

Read how and why insurers are taking the lead in mastering big data and analytics with INN's roster of 10 leading carriers across lines of business.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

Progressive's big data leader Pawan Divakarla says data is integral to the insurer's mission: "Big data, small, it doesn't really matter: We want it to be in our fabric."

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

TPA will replace a 15-year-old legacy system with Market Solutions to reduce future staffing needs and increase PFRACP's ability to handle more claims per person.

New claims system is intended to automate workflows, improve user experience and offer analytics around fraud and profitability.

Insurance technology vendors across the value chain are identifying merger and acquisition opportunities at a healthy clip. We recap several deals already completed in 2015 and more.

With Capgemini as its systems integrator, the insurer now moves from personal to commercial lines for claims transformation.

The issue is particularly resonant to health insurers, who have been breached twice this year already.

The Canadian insurer will deploy ClaimCenter across all its lines of business, which include home, auto, business, marine, and travel.

AIG, which is already using drones for inspections in New Zealand, is among the companies leading the charge for clear drone rules.

Doug Cretsinger, CIO of the commercial lines insurer, says that as the carrier ramps up for the future, there's lots of potential to leverage telematics and the Internet of Things even among its customer base of nonprofits.

The U.S. Centers for Medicare & Medicaid Services hasn’t yet put out final figures on the risk corridor program, S&P said.