Policy adminstration

Charlotte, N.C. - Montgomery Mutual Insurance Co., a Charlotte, N.C.-based member of Liberty Mutual Group, Boston, implemented the Commercial IQ SmartRisk underwriting and pricing system for business owners' policies developed by Liberty Mutual Agency Markets' strategic business unit.After a pilot launch in Maryland yielded a 100% increase in policy issuance, Liberty Mutual made Commercial IQ SmartRisk available to appointed agents for BOP coverage in Delaware, District of Columbia, Georgia, North Carolina and South Carolina, and will be available to Virginia appointed agents this fall.

Washington - Senior technical and management professionals from a number of insurance companies--Prudential, The Hartford, AIG and Blue Cross Blue Shield of Minnesota--are among the presenters at Rules Technology Summit, a new event at the 2006 International Business Rules Forum, November 5-9 in Washington.The Rules Technology Summit is aimed at technical audiences including IT architects and IS professionals whose goals are to take advantage of the business rules approach to build agile applications with the flexibility to accommodate frequently changing business conditions.

London - While insurers continue to embrace the use of return on investment (ROI) to measure IT project success and failure, many do not meet their own targets. In fact, only 11% are able to achieve their ROI objectives, according to new research released by SunGard's iWORKS business unit, an insurance technology company.

Boston - Dozens of new insurance activities, such as 'green' building credits and incentives for investing in renewable energy, are emerging to tackle the causes of climate change and rising weather-related losses in the U.S. and globally, according to a new report issued this week by the Boston-based Ceres investor coalition. But the report also states that more insurance companies need to be offering similar services to minimize losses and make the most of business opportunities related to climate change.

Washington, D.C. - As the country approaches the first anniversary of Hurricane Katrina next week, the American Insurance Association (AIA) and ProtectingAmerica.org were at odds as to how best to proceed with a national catastrophe agenda.

Health plan sponsors are ready to help workers make sound medical and financial choices, according to a recent employer survey. The problem is that many of these clients do not have the healthcare decision support tools to do so, notes Starmark, a Lake Forest, Ill., company that specializes in small group healthcare benefits and serves businesses with two to 50 employees.

Bloomington, Ill. - State Farm has appointed Bill Pieroni as Operations Vice President. Pieroni joins State Farm from Chicago-based Aon Corp., where he was senior vice president. Pieroni will assist executive leadership at the nation's largest insurer of autos and homes with strategic planning.

Seattle - Safeco has launched online technology that enables independent agents to make instant changes to clients' commercial auto policies. The real-time capability cuts a one-week process into a two-minute drill--saving agencies time and enhancing their customer-service experience.Safeco agencies in 10 states have received access to Safeco's enhanced policy change tool. The rest of the company's more than 9,000 independent agent partners will receive access during rolling state launches that run through November 9. All agencies can use Safeco's single intake system for commercial endorsements, a simple policy change Web form introduced this spring that eliminates agents' need to call, mail or fax.

Mayfield Village, Ohio - Drive Insurance from Progressive, the carrier's program for distributing auto insurance through independent agents and brokers in the United States, has signed a joint marketing agreement with Homesite Insurance Group, a national provider of home insurance products.The agreement paves the way for a test that will allow selected Drive agents in three states--Ohio, Pennsylvania and Oregon--to provide their Drive auto insurance customers quotes for homeowners, renters and condo insurance policies underwritten and serviced by Homesite.

Seattle - Envision Telephony Inc., a provider of contact center software, has named Blue Cross of Idaho among the winners of its 2006 Envision Excellence Awards. Other winners include ShopNBC, Staples and Wachovia.The awards honor companies using Envision's solutions that have transformed their businesses and improved the quality and delivery of business performance required to deliver exceptional customer service from agents' desktops to enterprise decision-makers.

New York - Accenture has agreed to acquire NaviSys, a privately held company that specializes in software solutions for the North American life insurance industry. Terms of the transaction, which is expected to close within the next 60 days, were not disclosed.

Needham, Mass. - In the wake of 2005--the worst year on record for insured catastrophe damage in the United States with losses estimated at $56.8 billion--the federal government, insurance carriers, and the general public are coming to a point of convergence about the need to rethink catastrophe management beyond the much publicized issues around hurricanes, according to new research from TowerGroup.In a report titled "Property and Casualty Insurance: Convergence in Catastrophe," the research and advisory firm finds that without a concerted effort by all parties to support a holistic solution to catastrophe management, the dire predictions of insolvency in the insurance sector and general economic upheaval across the United States may come to fruition.

New York - Guy Carpenter & Company Inc., a global risk and reinsurance specialist and part of the Marsh & McLennan Cos. has published a report, titled, "Nanotechnology: The Plastics of the 21st Century?," which provides an overview of the emerging science, its potential benefits for the global economy, and associated risks and implications for the insurance industry.A team of technology, environmental and casualty specialty professionals from Guy Carpenter and Dr. Robert Blaunstein, national director of loss control and underwriting manager for American Safety Insurance Co., prepared the report.

AIG Private Client Group, a division of the personal lines property and casualty insurance subsidiaries of American International Group Inc. (AIG), is expanding its Wildfire Protection Unit, a mobile service designed to mitigate wildfire exposure and proactively respond to high net worth insureds in select areas of high exposure.The Wildfire Protection Unit was first introduced in June 2005 and was available to insureds residing in 14 California ZIP codes. The service, which is complimentary for eligible insureds, has been expanded to reach 90 ZIP codes, including select areas of Colorado.

Chicago -- Fort Dearborn Life Insurance Co., a subsidiary of Health Care Service Corp. (HCSC), a Mutual Legal Reserve Co., has launched a redesigned Web portal designed to make managing group life, disability and dental programs easier for employee benefits administrators.The Benefits Manager Web portal at http://www.fdl-life.com provides solutions for all employee benefits customers regardless of which billing method they choose. Features include online policy contracts, benefit claim reports, employee coverage verification, and group payment history. For customers that want to manage all aspects of administration online, Web billing is offered as a unique administration tool to manage employee benefits and eligibility.

Kansas City, Mo. - The Interstate Insurance Product Regulation Commission added another state to its growing list of members, as Massachusetts became the 28th state to sign the Interstate Compact. Gov. Mitt Romney signed legislation into law today that allows Massachusetts to become a member of the Commission.Currently, 28 states have joined the Interstate Insurance Product Regulation Commission. The compacting states are Alaska, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Nebraska, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, Texas, Utah, Vermont, Virginia, Washington, West Virginia and Wyoming.

Armonk, N.Y. - Just a little over two weeks ago, Insurance Networking News reported IBM's acquisition of Austin, Texas-based Webify Solutions, which brought the total of IBM acquisitions to three in less than 15 months (See "IBM Sets SOA Sail"). Now IBM is adding another acquisition to the list.IBM and FileNet Corp. entered into a definitive agreement for Armonk, N.Y.-based IBM to acquire FileNet, a publicly held company headquartered in Costa Mesa, Calif., in an all-cash transaction at a price of approximately $1.6 billion, or $35 per share. The acquisition is subject to FileNet shareholder approval, regulatory reviews and other customary closing conditions. It is expected to close in the fourth quarter of 2006.

Washington - Former Sen. John Breaux hopes policy makers, health care experts and the American public will tune into and participate in a new blog on the Ceasefire on Health Care Web site, www.ceasefireonhealthcare.org.The Ceasefire on Health Care campaign's goal is finding bipartisan "common ground" agreements leading to market based, incremental change to the nation's health care system. The online forum is designed to supplement the Ceasefire podcast series and engage its participants in lively discussion about pressing health care reform trends and issues.

Mayfield Village, Ohio - The Progressive Direct Group of Insurance Cos. is providing a text messaging service to its customers. Progressive customers can sign up to receive up-to-date information about their auto insurance policies through text messages sent directly to their cell phones. Customers can opt-in to receive Progressive Direct Mobile Alerts including payment reminders, sent in advance of billing dates; payment confirmations, sent once payment has been received; and other payment information."A Mobile Alert sent directly to a cell phone makes it easy to know when a payment is due and when it has been made. The beauty of it is the customer gets the information instantly - without having to be connected to e-mail," says Toby Alfred, Progressive customer experience general manager.

New York - Nearly four in ten (37%) California employers see workforce diversity--and the wide range of benefits needs associated with it--as a top human resource priority, compared with 29% of employers nationwide. This is according to MetLife's 2005 Employee Benefits Trends Study. One way the state's employers are working to meet this challenge is by providing work/life benefits--an approach adopted by 58% of California employers, compared with 52% of their peers nationwide."More than employers in other states, California employers strive to truly understand their employees' diverse needs in order to create the most appropriate benefits packages," said Randy Stram, vice president, Institutional Business, MetLife. "While many companies nationwide still continue to offer a one-size-fits-all benefits package, California employers are taking extra steps to maximize benefits satisfaction and return-on-investment."