Customer experience

North America should account for more than half of the 300 million NFC-enabled phones, research says.

The association also recognized two others at its award ceremony.

New England insurer will offer online billing to its large and small group, and individual customers.

The consulting firm helped COUNTRY Financial to devise a disciplined methodology for core system evaluation and selection.

The insurance industry is well positioned to grab more of the $16 trillion-plus in U.S. retirement assets in the coming years. This was the message given by Robert Kerzner, to 400 attendees at the 2011 Retirement Industry Conference being held this week in Las Vegas. The annual Retirement Industry Conference event is hosted by LIMRA, LOMA and the Society of Actuaries.

Change is in the wind at insurance company across the country, and with that breeze comes a spate of new executive hires, many of which seem to be focused around American International Group Inc. (AIG).

A Texas judge orders the insurer to reimburse policyholders for charging "excessive premiums."

The industry, on the whole, is less profitable than it was 40 years ago. So how do we turn it around?

Through a combination of key technologies and partnering with the business, IT can help insurers achieve profitable growth.

Commerce and connectivity are alive and well, but meeting the growing demand for easy-to-use insurance apps may still be a challenge for P&C insurers.

Insurer says nearly 50% of consumers who access its site on mobile devices are using Android.

Insurers may be interested to learn how banks are using customers as the first line of defense against fraud.

New Zag partnership provides transparent vehicle replacement process with upfront pricing to improve claims, increase customer satisfaction.

Werner Kruck and Marilyn Reynolds promoted as company grows to serve more than 115,000 policyholders.

More and more financial firms are slowly coming around to the fact that thousands of conversations are occurring online every day about their brands, and not surprisingly, many of them aren't very nice.

Carriers need to help their agents leverage social media to attract new clients.

A new report analyzes the impact of mobility on insurance operations.

New apps include retirement income and life insurance calculators.

The State Farm Latino page will offer users opportunities to participate in polls, share ideas or express opinions on topics important to the Latino community.

Insurer to provide health coverage to those working abroad by offering a product directly to individuals.