Customer experience

With the arrival of autonomous cars soon approaching, insurers hustle to create new products that align with new consumer bases.

As automation increases, it’s not that jobs will be entirely eliminated, it’s more likely that jobholders will see the nature of their tasks shift away from repetitive tasks and toward people-oriented tasks.

Linda Mantia is tasked with developing Manulife's corporate strategy and overseeing its innovation portfolio.

The launch follows other insurers backing Trov's technology abroad.

Vendor adds IMS, maker of DriveSync connected car platform, to PartnerConnect program.

Borchers comes to the recently established Allianz X by way of Deutsche Telekom where he founded another tech accelerator, hub:raum.

Allstate, AIG, and more are among the insurance companies already using artificial intelligence of some kind in the process.

Fintech startups valued over $1 billion risk being unable to sell themselves or spread their wings, say observers.

Octo U offers customers 10% premium discounts from multiple carriers to reward good driving.

Machine learning will help insurers get decisions faster, says Manulife VP Jesse Bean.

Effective immediately, Richard Lowery will oversee the insurance holding company's information technology strategy.

NYSIF will utilize PatTech's cloud-based platform to provide real-time payment processing for customers.

With market growth for usage-based insurance plateauing, parents of teen drivers and the elderly offer new avenues for carriers to leverage for a much-needed lift in business, according to a study by LexisNexis Risk Solutions.

Strategy Meets Action and the Silicon Valley Insurance Accelerator offer guidance for insurers looking to refine their digital channel strategies.

The Canadian insurer partners with indico data solutions to better analyze unstructured financial data.

The state's largest workers' compensation provider implements a new cloud-based tool to cut processing costs.

The venture capital firm’s managing partner Tom Hutton will also join Lemonade’s executive board.

Accenture research finds insurers not quite ready to incorporate emerging tech into their businesses, but carriers are not alone.

KPMB and CB Insights revealed the top-invested insurance technology companies so far this year.

The U.K. auto insurer is eliminating manual processes and cracking down on avoidable phone communication with customers.