Customer experience

Carriers will continue to invest in managing and analyzing both structured and unstructured data from telematics, wearables and weather, Celent predicts.

The strategy remains a good way for newcomers to enter the market, but carriers must provide additional value propositions to the consumer, Novarica says.

With the acquisition, the health insurance technology provider expands its services into the group benefits market.

More insurers are treating data, business intelligence and analytics as a functional area of the business, resulting in increased technology investments and staffing.

The Streetwide Drivers Club app allows customers to earn rewards points toward gift cards on popular brands and receive premium discounts.

AI may not be a perfect fit for insurance companies, at least not yet.

Having a vision statement and defining the future state of each business process can greatly aid insurer's core replacement efforts.

Opportunities arise for insurers to catch customers as Pokemon GO users wander into dangerous places.

Competition between large health insurers lowers costs for consumers and improves the quality of their coverage, government official says.

In a world in which insurers are considering using wearables like FitBit to validate claims data, apps like Pokemon GO offer the same information in much greater detail.