Customer service

New research shows insurers still covet technology pros, but are also finding them too difficult to hire.

The deal marks the second purchase for the insurance software provider in the past 12 months.

In a Q&A, MassMutual VP of data science Sears Merritt talks about how the company's data science lab is tapping into data sources new and old to build business-changing models.

HPE's 2016 cybersecurity report details the emerging threats to organizations learned last year.

The IDC's latest study predicts a major slow down in IT investments thanks to economic weakness in emerging markets.

The Colorado-based medical liability insurer is in the middle of its IT revamp strategy.

The peer-to-peer insurer will deviate from traditional metrics used by insurance companies and use behavioral economics to sell policies.

Established insurance players shouldn't take today's news that Google Compare is shutting down as a sign that the disruptive force is gone for good, say industry observers.

With the move, the California-based insurer aims to improve workflow for its growing portfolio of brokerages.

New dimensions are being added to the relationships, and options like social networks, location, delivery preferences, and interaction/communication tracking are becoming increasingly common.