Customer service

The U.S P&C insurer has entered a long-term distribution agreement with Chinese retailer Suning.

Customer-centricity matters more than any other strategic imperative, based on a Forrester global survey of more than 250 insurance business decision-makers.

The life insurer begins its multi-phase tech infrastructure revamp project with Sapiens ALIS.

The selection is part of the China-based insurer's claims business transformation initiative, aimed towards a greater customer experience.

Businesses must demand the makers of technologies apply the same techniques and approaches that enable the development of high quality, high reliability mission critical systems, rather than focus so much on the next set of new bells and whistles.

The rush is on to replace people with software in Europe’s insurance industry as cost cutting and automation become increasingly crucial to bolstering earnings.

Why the health insurer's COO had to resign, and what insurers across business lines can learn.

The new platform allows customers to capture new loss information and expedite the claims process.

The U.S. insurer expands its relationship with Guidewire following a core systems selection last year.

The site will launch this month in Pennsylvania with more states to be added in the coming months.

The insurer expects ISCS' software to improve communication between agents and underwriters.

About $150 billion in deals was consummated in 2015.

Carriers aim to expedite the underwriting process with new admin systems that rate, price and organize unstructured data quickly.

The accuracy, scalability, consistency and accessibility of APIs is critical to avoid potential errors or issues.

CSC and Majesco announced new partners in the quest to deliver top-level customer experience capabilities to carrier clients.

Insurers want to leverage smart devices, but there are key barriers, says Aite Group.

Cigna, Anthem are among companies conducting six-month pilot programs in April, working with vendors to update data on physicians and their provider directories.

The move supplies the Texas-based insurer with agents to distribute residential property policies.

The software helps the insurer maintain a solid customer experience.

The insurer deploys Guidewire's systems for core processing, analytics and digital engagement products.