Customer service

iPipeline's DocFast software allows agents to digitally send policies to clients.

Payers are working toward building IT infrastructure to support a more customer-centric industry in the post-ACA world.

These alternative approaches are good news for the industry as they challenge the traditional, sometimes adversarial, relationship between insurer and insured.

Ohio Mutual's Bethany Foy, business lines services manager, takes INN through the multiline P&C insurer's selection, deployment, and customization of automated workflow software.

Insurance companies recognize that a number of outside companies are looking to carve out their own section of the insurance value chain.

The majority of carriers have perfected looking at the world from the inside out, which may be fine in an era of limited change, but it is exactly the wrong response in a period of dynamic activity and shifting expectations.

The site features support for cybersecurity readiness and incident response services.

Life insurance is so far behind that it is not even in the e-delivery race.

Accenture and Forrester research found insurers ramping up a spectrum of digital transformation initiatives.

The message to insurers is strict and clear: one day the insurance industry will have its own Uber that comes in and disrupts the traditional insurance business model.

NLC cited Thunderhead's integration with the company's Guidewire core systems environment as a key selling point.

Ovum asked insurers: What's the biggest issue you're facing today because of your legacy environment, and what do you think that will be in two years?

New features on the site focus on elucidating healthcare costs.

The company's new Stop-Loss Benchmarking tool follows the launch of Benefit Profile earlier this year.

South Africa’s biggest insurers are considering technology and telecommunications partnerships to counter increased competition and a slowing economy, according to PwC.

To find new opportunities, insurers should think about the questions that keep their prospective customers up at night and determine which are ripe for a new insurance offering.

The insurer is focused on better customer retention through data.

The telematics-only insurer has added former Dish Network exec James Moorhead.

The leader of MassMutual's retirement services and workplace insurance products says that the "true powerhouses" of capital markets are in insurance.

Aflac CIO Julia Davis adeptly adopts solutions for the insurer to meet customer demands.