Customer service

Higher benefit maximums and online payment option allow for easy, convenient quoting and administration of policies, the insurer says.

The mobile app is intended to help driver- education instructors access, record, organize and monitor the progress of students during behind-the-wheel instruction.

Customers now can transition document templates and design new ones.

The insurer selected BillingCenter and Guidewire’s portal products in an effort to enhance agents’ and policyholders’ user experience, lower cost and achieve faster time-to-market.

The new platform is intended to facilitate the online delivery of critical illness, term-life and other simple protection products, the insurer said.

In the second part of this exclusive interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN about the appeal of the aggregation model to insurers and consumers, as well as the future of agents.

In part one, we looked at the challenges and opportunities involved in rewriting a ten-year old application; here we’ll focus on talent, customer expectations, and enhancements and maintenance.

ACE and Chubb veterans will work on technology and marketing strategy for the division.

In this exclusive two-part interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN’s Chris McMahon about how the aggregator met the challenge of integration with insurer partners.

The tool is designed to help brokers and their clients understand the market for group insurance and match the right products to an employer.

The company wants to help its brokers create a better product portfolio for the end customer.

The workers’ comp insurer now is in production with PolicyCenter, BillingCenter and Quote and Buy Portal, to offer new self-service abilities to policyholders.

The personal and commercial lines carrier will implement the cloud-based SurePower Innovation to support growth and greater customer satisfaction and retention.

Anthem’s deal for Cigna would give the companies more scale in commercial coverage, and Anthem has also said that Cigna’s Medicare Advantage business is appealing.

The insurer has partnered with Canary, provider of home monitoring technology, to offer connected home services and discounts.

The combined company will have around $40 billion in annual revenues, which elevates it to a key global player and should allow for some economies of scale.

With the Supreme Court affirming that the Affordable Care Act’s current structure won’t change, health insurance IT pros can focus on other pressing areas.

The court agrees with the Obama administration's argument that the law’s intent is to provide subsidies for everyone, not just those who purchased coverage through a state-based exchange.

The LifeTrack option offers personalized communications so that customers understand the amount they need to pay to keep pace with their insurance objective over time, the insurer said.

Carriers are looking to I.T. for differentiation and agility, which may be driving M&A activity.