Customer service

Emerging technologies and a renewed interest in long-term care are fueling innovation in the insurance industry, according to Aite Group.

After a five-year high, a recently released J.D. Power study finds overall satisfaction with auto insurers has significantly dropped.

One major carrier, however, was not satisfied with one of the operational guidelines.

A new wave of insurance startups is taking aim at the life insurance customer experience and benefits administration.

Two factors driving the wearables market forward are cellular connectivity and applications, IDC research finds.

The specialty insurer adds more self-service capabilities for customers.

The latest organization tapping into the insurance tech startup boom talks about the trends driving investment and the areas set to be disrupted.

Customers can use the new mobile app to complete a home inspection in as little as 25 minutes.

Insurers should increase their understanding of and investment in this particular section of the market, including thoughtful client segmentation, marketing efforts, and application of technology.

The P&C insurer adds to its implementation of Guidewire's core systems suite.

The company already has been narrowing its network of doctors and hospitals in New York, and the clinic could give it more control over the care its members receive.

Startups accepted into Plug and Play’s accelerator program receive the opportunity to pitch in front of Silicon Valley's biggest investors.

The predominant approach will be one in which startups coexist with, not replace, insurers.

Carriers are faced with more options than ever when it comes to housing and transmitting data, but a majority are switching to cloud.

While not an insurance provider, League Inc. connects customers, employees and a broad array of carriers through its app.

With the move, Merchants eliminates its previous document generation process, which relied heavily on IT for coding and programming templates.

The cloud-based platform will manage AmFed's homeowners, dwelling and workers compensation products.

Merchants is working with the printing provider for the first time while Homesite extends relationship.

The new tech will enhance the insurer's data security, billing processes and communication with customers.

The insurer will begin offering quotes to Compare. com shoppers in California and Texas this month.