Claims

Consumer concerns about liability could represent a roadblock to acceptance of driverless cars.

The insurer is also pursuing drone technology stateside.

The company wants a better understanding of how smart technology impacts risk assessment and claim response.

The company has consolidated 13 lines onto the new claims system.

The winning project was the successful implementation of straight through processing for claims handling of med-only workers’ compensation claims.

The P&C carrier will upgrade its entire Cobol-based system with one grand effort.

Coding issues are contributing to a small amount of claims denials, but that should pass quickly, says TriZetto executive.

The company's goal is to scale up faster during CAT events.

Healthy doses of empathy, technology, and patience have helped the chief claims officer turn around the homeowners' insurance company's claims organization.

Aflac CIO Julia Davis adeptly adopts solutions for the insurer to meet customer demands.

Haven Life Insurance Agency, The John Hancock Vitality Program and USAA receive SMA’s 2015 Innovation in Action Award.

The company will use Accenture Duck Creek software in a software-as-a-service model for all lines.

The insurer went from FAA approval to claims inspection in about six months.

All 36 independent BCBS companies will contribute to the association’s data management system, creating the healthcare industry’s largest single data resource.

The application includes a flow of claims data and information with the insurer’s claims administrator, CatManDo Inc.

Coventry First LLC illegally marked up prices on hundreds of investments that bet on when people would die, an American International Group Inc. unit said at the start of a fraud trial in New York.

Three-quarters of respondents to a Towers Watson survey of P&C claims leaders cited effective implementation of data and analytics as a challenge.

Texas Mutual Insurance Company, provider of workers’ comp insurance, has selected Guidewire’s DataHub and InfoCenter to support its enterprise-wide data management and business intelligence strategies, Guidewire said.

Several carriers gave insight into their technology strategies in their second quarter earnings calls. Here are the highlights.

Leader of insurers’ drone program will discuss her parallel journeys in insurance and flight at 2015 Women in Insurance Leadership Forum.