Customer service

Digitally native companies' adept use of data and analytics for customer interaction isn't going unnoticed by large insurers, who are working to better leverage data, industry experts say.

Roostify’s technology allows potential buyers to submit a loan application online or via mobile app.

With three major automakers exploring driver state sensing systems, Celent's Donald Light thinks insurers can reap benefits.

The company has interactive, personalized videos that explain coverage options to customers with help from Pitney Bowes.

Sapiens will also provide the UK insurer with its agent/client portal and content management technology as part of the agreement.

Valen’s Predict and Manage applications assess individual policy risk, automate pricing decisions and provide indicators of overall performance.

For many people, social media intelligence consists in screening social networks to get data that can complement internal data to make a better business decision. This definition is too succinct.

20th century tactics won’t work in the 21st century for our industry any more than they do in elections.

With the move, the P&C insurer aims to improve its overall billing and customer experience.

Sapiens Reinsurance will run much of the insurer's core functions.

Guidewire's BillingCenter is set to replace three of the insurer's legacy billing systems.

New research shows insurers still covet technology pros, but are also finding them too difficult to hire.

The deal marks the second purchase for the insurance software provider in the past 12 months.

In a Q&A, MassMutual VP of data science Sears Merritt talks about how the company's data science lab is tapping into data sources new and old to build business-changing models.

HPE's 2016 cybersecurity report details the emerging threats to organizations learned last year.

The IDC's latest study predicts a major slow down in IT investments thanks to economic weakness in emerging markets.

The Colorado-based medical liability insurer is in the middle of its IT revamp strategy.

The peer-to-peer insurer will deviate from traditional metrics used by insurance companies and use behavioral economics to sell policies.

Established insurance players shouldn't take today's news that Google Compare is shutting down as a sign that the disruptive force is gone for good, say industry observers.

With the move, the California-based insurer aims to improve workflow for its growing portfolio of brokerages.