Practice management

Customers who use the service centers get their repaired vehicle back four days faster, on average, the insurer said.

IBM says software should enable the insurer to turn social media into an actionable communications channel.

Insurer will customize and brand the mobile app while integrating it with their core back-end systems using existing Web services.

INN developed the ranking in partnership with Celent, an independent business research and advisory service with a specialization in insurance technology. Celent facilitated survey development, data collection and analysis. The result is an insightful set of rankings based on objective peer review.

Mphasis, an IT services provider, has launched its Billing as a Service (BaaS) solution for the insurance industry. BaaS is a cloud-based solution that enables carriers to manage their complex billing requirements.

Eighty-three percent of P&C insurers indicate that they will increase their spending over the next three years. The top three areas for investments in analytics, according to SMA’s data, “remain the risk-centric areas” of product development, underwriting and claims.

Insurer plans to monitor how customers use the voice technology to further develop it across self-service platforms.

The volume of customer service questions posted on Facebook (across all industries) has increased 26 percent in 6 months, with an average response time of 13.7 hours—consumers expect a response within 60 minutes.

While 98 percent of recently surveyed insurers plan to increase their social media use in 2013, none of the respondents said their social tools are “excellent.”

App brings Microsoft’s newest platform and operating system into GEICO's mobile app catalog.

J.D. Power ranks top 24 insurers based on purchasing experiences, satisfaction; survey also finds that when consumers do shop for insurance, almost half switch insurers.

The proportion of life insurers now offering e-signatures in their dealings with customers or agents has increased to 74 percent from 47 percent over the past five years, according to “Have E-Signatures Finally Arrived? An Update for Life Insurers,” from Celent, a research and advisory firm.

Of those currently using smartphones to make payments, 60 percent said they would increase their usage if they could track receipts, manage personal finances (56 percent), or show proof of insurance (56 percent) or a valid driver’s license (54 percent).

The managed services are designed to address safety by combining data and video analytics with real-time driver feedback and coaching.

RetailFirst website contains information for current insureds, prospective policyholders and agents.

Latin American and Caribbean directory is the latest in a series of apps aimed at international audiences.

Satisfaction with the auto claims experience declined in early 2013, as claimants noted an increase in repair costs, according to the J.D. Power and Associates “2013 Auto Claims Satisfaction Study—Wave 2.”

The voluntary program includes a GPS-enabled device that records and reports driving data, so parents and teens can talk about safe driving behavior and track progress.

Health plan provider looks to build custom application's using the mobile and multi-channel platform provider's KonyOne Platform.

Telematics programs now available in 16 states, complementary smartphone app designed to provide access to driving data also continues to expand.