Customer experience

P&C insurer continues long-standing relationship with vendor, in efforts to enhance online customer experience.

ID.me raised $19 million in a Series B round that was led by FTV Capital and included USAA.

While other industries struggle to actionalize customer data, insurers see a lift from more targeted messaging

Insurer adopts Duck Creek's cloud technology.

Insurtech startup covers homeowners' personal belongings when they rent on home-sharing platforms.

User experience is important to compete with bigger companies’ budgets and scope, says Metromile CEO

Incentives help drive success in training and risk mitigation, says Novarica analyst.

The life insurer's technology chief is supporting his company's efforts to measure up to digital experiences in other sectors.

Insurer joins Grange, Nationwide, Liberty Mutual, and Safeco with a presence on the Amazon platform.

Global head of innovation Ace Moghimi gives Digital Insurance a tour of the insurer's innovation lab