Digital Platforms

Durham, N.C. -- Former Secretary of State Colin L. Powell is slated to address the Insurance Accounting & Systems Association 2007 IASA Annual Educational Conference and Business Show in Minneapolis June 4.

Boston -- If laws, regulations and public opinion combine to prevent carriers from using credit scores to set insurance rates, the industry will need to find new ways to assess risk, according to speakers at the Casualty Actuarial Society Seminar on Predictive Modeling this month in Boston.

Columbia, S.C.-- BlueCross BlueShield of South Carolina cleaned up in the annual Workgroup for Electronic Data Interchange (WEDI) awards. The company took the Leadership in Technology Award, while Jim Daley, the company's Insurance Portability and Accountability Act (HIPAA) program director, was picked for a WEDI Award of Merit.

Hartford, Conn., October 23, 2006 – To help agents speed up the decision process and provide quotes for eligible small business customers, Travelers Select Accounts division of Hartford, Conn.-based St. Paul Travelers Cos. Inc. has introduced TravelersExpress for Master Pac.TravelersExpress is an approach to processing new small commercial policy applicants because risk evaluation and pricing are delivered to the agent up front during the submission process. It will be available initially to agents in Illinois, Utah and Nevada and rolled out nationally in 2007.

Pearl River, N.Y. - To eliminate redundant information requests, the ACORD-User Groups Information Exchange (AUGIE) is promoting a new questionnaire form, available online, that lets independent agencies organize data commonly requested by carriers.The form, Agency Questionnaire (ACORD 812), was developed after agents and brokers expressed concern that too much time is spent filling out multiple questionnaires, according to AUGIE leaders. "Every carrier seems to ask agencies the same questions every year," says Jo Ann Litwin, who chaired the AUGIE working group that addressed the problem. "The questions are generally valid, but many are also redundant--from year to year and carrier to carrier."

New York - New York Life Insurance Co. has launched a Web site called www.nylcareersforwomen.com to provide information about careers in life insurance for women at all stages of professional development.The site offers details on opportunities in sales and field management. A questionnaire on the site helps readers assess their interest in a sales career. In addition, the site provides information about working for New

Los Angeles - Farmers Insurance Group of Cos. introduces its new Mobile Catastrophe Command Center bus, which is designed to help its customers immediately after a catastrophe that may strike anywhere in the contiguous United States."The new Farmers Mobile Command Center bus was chosen as the catastrophe center-point for handling claims and servicing our customers," explains Frank Soldano, state executive, Farmers Insurance Group, Kansas. "The bus is equipped with the most state-of-the-art equipment available anywhere in the United States. It will enable Farmers claims representatives to offer claims help to our customers immediately following a catastrophe," Soldano said.

Richmond, Va. - Genworth Financial Inc. completed its acquisition of AssetMark Investment Services Inc. AssetMark is a Pleasant Hill, Calif.-based provider of open architecture asset management solutions to independent financial advisors, with approximately $9 billion in assets under management.Under terms of the agreement, Richmond, Va.-based Genworth paid $230 million for AssetMark and will make additional performance-based payments of up to $100 million over the next five years.

Kansas City, Mo. - StateBasedSystems.com, a Web site from The National Association of Insurance Commissioners (NAIC), headquartered in Kansas City, Mo., is designed to help insurance regulators and industry customers access services more quickly via SBS. It simplifies the regulatory processes, according to the NAIC, thereby reducing the workload for state insurance department staff, providing significant advantages to consumers, producers and insurers who do business with the state.Through SBS, customers can electronically file complaints, apply for licenses, verify license status and print copies of licenses without having to send letters, file forms or talk with someone on the phone.

Bethesda, Md. - Suitability standards for annuity products and long-term care insurance that will apply nationally are the centerpiece of new standards just issued by the Insurance Marketplace Standards Association (IMSA), a Bethesda, Md.-based standards-setting organization for the life insurance marketplace. The new IMSA suitability standards incorporate the essential elements of the NAIC model regulations for annuities and long-term care. Inclusion of these provisions means widespread, national application of these consumer protection standards by IMSA companies. They will cover the 60% of the life insurance marketplace represented by IMSA-qualified companies. "These standards exemplify the best in the marketplace," said Leon Roday, chairman of IMSA chairman and senior vice president and general counsel at Genworth Financial, Richmond, Va. "The national application of the suitability standards among IMSA-qualified companies will benefit consumers with more consistent protections. These uniform standards will also be good for IMSA companies as they will be implementing one set of high standards rather than many different state standards." In addition to suitability provisions, the new IMSA standards adopt a streamlined methodology to more closely track the compliance approach of companies and regulators. The new IMSA standards are effective immediately with a compliance date of January 1, 2008. "This latest revision of IMSA's standards is the result of 18 months of work from a wide cross section of our companies including all sizes and product lines," said Brian Atchinson, IMSA president and CEO. For the first time, the group received input from a Standards Advisory Committee made up of representatives from NASD, AARP, NAIC, Standard and Poor's, A.M. Best, and the National Association of Insurance and Financial Advisors (NAIFA), added Atchinson. To qualify for IMSA membership, a company must successfully complete an internal assessment of its policies and procedures, and then an assessment by an independent examiner to confirm that it meets IMSA's rigorous Principles of Ethical Market Conduct. To maintain IMSA qualification, a company must demonstrate that ongoing business operations abide by IMSA's strict code of ethical market conduct with a new independent assessment every three years. Companies that qualify for membership in IMSA commit to maintaining high ethical standards and to being fair, honest, and open in the way they advertise, sell and service life insurance, annuity products, and long-term care insurance in the individual market. For more information about IMSA and a list of IMSA-qualified companies, visit www.IMSAethics.org. Source: IMSA

Washington - The commercial property/casualty market continued to soften during the third quarter, with indications that some insurers are finding an appetite for business in which they previously were not interested, according to the latest commercial market index survey by The Council of Insurance Agents & Brokers (CIAB). As has been the case the entire year, however, coastal property and catastrophe-prone risks remain costly and hard to place, brokers responding to the survey said. The Council represents domestic and international commercial insurance brokers and agents who annually write more than 80% of the commercial property/casualty premiums in the United States and administer billions of dollars in benefits accounts. Six out of 10 commercial insurance brokers and agents responding to the survey said their small accounts experienced decreases in renewal premiums during the third quarter, and three quarters of the brokers responding who handle large and medium-sized accounts reported that their customers had drops in premium rates. The majority of the decreases were in the 1-10% range for small, medium and large accounts, the brokers said. An analysis of The Council's survey results by New York-based Lehman Brothers showed that the average premium rates for all commercial accounts decreased 5.3% during the third quarter. The Lehman analysis showed the average small commercial account premium down 3.4%, the average medium account premium down 5.1%, and the average large account premium down 7.3%during the third quarter. As premium prices fall and underwriters become hungry for new business, the agents and brokers said that insurers are starting to be more aggressive in pricing and more liberal in policy terms. Types of properties "normally considered unattractive" such as car dealers, restaurants, not-for-profit and habitational are being looked at with renewed interest, CIAB's report said. Meanwhile, it was another story altogether for coastal exposures, according to CIAB's respondents, with wind, flood and property capacity still tight, deductibles and exclusions on the rise. Some carriers are expanding their definition of coastal property to business within 60-70 miles of the seacoast and categorizing areas such as the Chesapeake Bay as coastal. Any catastrophe-prone property was likely to experience difficulty securing coverage, CIAB reports the brokers and agents said, with premium levels at historic highs. Although the problems appeared to be the worst in Florida and along the Southeast coast, one respondent reported commercial earthquake rates up as high as 50 to 150% in Southern California. For complete regional and national data charts, go to www.ciab.com/marketsurveyQ306.

New York and Saint Paul, Minn. – Metropolitan Life Insurance Co. (MetLife) and Travelers Insurance Group Holdings Inc. renewed their agreement to offer Synchrony absence management services.Synchrony combines group disability insurance and the Family Medical Leave Act (FMLA) administration from MetLife with workers compensation insurance and claim administration services from Travelers to deliver one, integrated approach that can help companies better manage employee absences whether due to occupational or non-occupational events and assist employees in returning to work as soon as medically appropriate. First offered by the two companies in 1998, Synchrony programs currently cover more than 180,000 employees.

Bedford, Mass. - As seen just a day earlier, insurers are embracing SOA (see "Survey Says Insurance Carriers Are Embracing SOA"). But new survey results insist that governance is not keeping pace with the adoption of SOAs at most organizations—of which include financial services, banking, government, insurance, healthcare and pharmaceutical.The online survey, conducted by New Rochelle, N.Y.-based ebizQ and sponsored by Bedford, Mass.-based Progress Software Corp., consisted of 313 respondents. While the survey shows that the majority of organizations are actively pursuing SOA, most are relying on manual processes to enforce SOA governance. Less than 6% have automated runtime monitoring of policies, and fewer than 5% automatically check services for policy enforcement before services are checked into a repository.

Needham, Mass. - The insurance industry is rapidly embracing service-oriented architecture (SOA), as well as related Web services and standards, according to TowerGroup research conducted in partnership with ACORD. TowerGroup interviewed senior leadership executives at more than 12 carriers and conducted more than 150 hours of data gathering and analysis across the industry (covering property/casualty, life and annuity, and reinsurance).Key findings of the study, according to Needham, Mass.-based TowerGroup, include:

Media, Pa. - A network of insurance and financial Web sites is creating an online national directory of business insurance agents, a move that observers are calling another ripple in a movement to expand insurance distribution on the Internet.

Hamilton, Bermuda - Big European insurance companies are embracing industrial operating models to cut costs and improve customer service, according to an Accenture survey of senior executives at 30 carriers based in Europe.The survey revealed that 92% of respondents are assigning high priority to "industrialization"--the use of standardized operating and production platforms similar to those used by manufacturers. The rest of the respondents--the other 8%--say they expect industrialization to become a priority in the next three years.

Houston - The insurance industry, where companies face an average of 1,696 lawsuits, spanning product liability and environmental class actions to directors and officers claims, and even coverage fights over hurricanes and terrorist attacks, faces the most litigation when compared to other industries, according to a survey from international law firm Fulbright & Jaworski LLP, headquartered in Houston. Retailers and energy firms reported average caseloads north of 330 per company, which doesn't even come close to the insurance industry.In its third annual survey of corporate litigation trends—pulling data from 422 in-house law departments worldwide—Fulbright found that U.S. companies face an average of 305 pending lawsuits internationally. For large U.S. companies—those with $1 billion or more in annual gross revenue—the number of lawsuits soared to 556 cases, with an average of 50 new disputes emerging each year for close to half of them.

Darien, Ill.-based Insure.com Inc.'s Web site has been named a "best site" for life insurance quotes by Kiplinger's Personal Finance magazine.The citation came in a special report called "The Best List" that appears in the November 2006 issue.

Two celebrated anti-aging experts are joining Humana Inc. in what the company calls a multi-media campaign to turn passive healthcare users into active healthcare consumers.

Jersey City, N.J. - ISO, a Jersey City, N.J., provider of data, analytics and decision-support solutions, is extending its product set and focus to the healthcare industry with its plans to acquire the assets of Urix, a Cheshire, Conn., provider of healthcare analytics and employer reporting solutions. Terms were not disclosed. The Urix product set includes Web-based business solutions that enable health insurers, national brokerage firms and large employers to derive strategies to improve the quality of health care while lowering the cost of delivery. Urix is a developer of Web-based healthcare analytic solutions that are scalable and cost-effective, the companies report. ISO entered the healthcare sector in 2004 with the purchase of Boston-based DxCG, a company widely recognized as a world leader in predictive modeling software solutions. ISO will form a single company containing the Urix and DxCG assets doing business under the Urix brand name. Urix CEO John Farrell will serve as president of the combined entity; Michael Coyne will serve as COO. "With so many synergies between the Urix business intelligence solutions and DxCG predictive modeling capabilities, it makes sense to combine our assets and approach the market with a unified set of solutions," said Michael Coyne, head of DxCG. "Our teams will create new and, in many cases, unique solutions by working together closely," continued Coyne. ISO's chairman, president and chief executive officer, Frank Coyne, cited ISO's plans to combine Urix and ISO's DxCG unit as "an excellent opportunity for ISO to expand its presence in the healthcare business intelligence market by leveraging complementary strengths in both companies' product lines. We expect the new entity to lead the market with a host of solutions designed to improve the quality and efficiency of our nation's healthcare system," said ISO's CEO. Source: ISO

Washington, D.C. - The U. S. Department of Labor's Employee Benefits Security Administration (EBSA) today announced a new interactive resource Web site for employers in complying with the various federal health benefit laws. The Health Benefits Advisor is designed to help employers and other plan officials understand their responsibilities in operating group health plans. Private-sector employers can obtain guidance about operating their group health plans. The site provides benefit professionals with an overview of certain federal laws, such as COBRA, HIPAA, the Newborns' and Mothers' Health Protection Act, the Mental Health Parity Act and the Women's Health and Cancer Rights Act, all of which affect health insurance. Employees can also visit the site to learn more about their rights and options pertaining to health coverage provided by a private-sector employer. The online resource also offers general advice to workers undergoing life changes, such as marriage, childbirth, job loss and retirement. The site does not offer information, however, on an employee's specific plan or health plans provided by federal, state or local governments and churches. Source: U.S. Newswire, Employee Benefits News

Washington, D.C. – From stepping up with renewable energy projects to incorporating futuristic underwriting models, the insurance industry must do more to address the growing impact of climate change-induced damages, according to a new report by World Wildlife Fund (WWF) and Munich-based global insurer Allianz Group.

Mountain View, Calif. - eHealth Inc., the parent company of eHealthInsurance Services Inc., spent $50 million developing an electronic platform to sell health insurance through the Internet. The company’s business model? Serve the growing market of uninsured and underinsured consumers with online tools and ultimate health insurance products. The Mountain View, Calif., company, plans to raise $47.1 million in an initial public offering next week. In its prospectus the market for private health insurance brokering is a mess, stating that except for large companies buying insurance in bulk, finding medical coverage is time-consuming, paper-wasting, complicated and expensive. Most individuals, families and small businesses who buy their own medical coverage find insurers using local agents who serve a single community, offering insurance from a small handful or even a single insurance carrier. Through its Web site, eHealth has sold health insurance electronically to 325,000 consumers, and points to this statistic: More than 40% of those customers were uninsured before finding the site. That means the company thinks its site, which offers 5,000 health insurance products through 150 insurers, including Aetna and UnitedHealth, can tap into an underserved and fragmented corner of the estimated $658 billion market for private medical insurance. About 17 million Americans, including self-employed people, buy their own medical insurance (as opposed to electing coverage through an employer's plan), and the company said that number is growing. A rising number of small businesses have stopped offering medical benefits to employees, forcing these people to buy their own coverage or risk life without insurance, the company said. The U.S. Census estimates 46 million Americans are uninsured, and the company said many of these people have jobs, make decent salaries and would buy their own coverage if only they could find an affordable plan. That's where eHealth's business model comes in. eHealth's site offers online rate quoting and information, health plan comparisons, and online applications linking consumers with insurers. The variety of policy offerings and efficient brokering process in theory would help consumers find cheaper coverage. As a broker, eHealth offers insurers new market opportunities, access to electronic data about consumers and simplified policy processing, which reduces costs. The company takes a percentage off the insurers' premiums. In 2005, eHealth booked $41.8 million in revenue, almost all from brokerage commissions, compared with $9.3 million in 2001. For the six months ending June 30, 2006, eHealth reported net income of $2.7 million, compared with a net loss of $209,000 for the same period a year ago. The company, led by Chief Executive Gary L. Lauer, has lost money most quarters since its 1997 founding as it sinks money into technology and marketing through direct mail, television and radio. But it hopes that by harnessing the Internet, it can grab a large share of a huge and largely untapped market. The company plans to sell 5 million shares at $10 to $12 apiece, giving the deal a proposed market cap of $271 million, and is reportedly using joint-lead managing underwriters such as Morgan Stanley and Merrill Lynch. The stock will trade on the Nasdaq under the symbol "EHTH." Source: Associated Press, MSN Money, Red Herring

Worcester, Mass. - The Hanover Insurance Group Inc., reports that it has enhanced its homeowners quoting and issuance process, making it easier for its agent partners to do business. The 150-year old Worcester, Mass., company, which sells property and casualty products and services to individuals, families and businesses through a network of independent agents, reports that it has implemented distinct and separate quote and issuance processes and introduced screens that are easier to read and navigate. The simplified homeowners screens were recently piloted with in Connecticut and Virginia, and include homes, condominiums and tenants policies. Other improvements include helpful links for cross selling allow agents to easily offer additional policies such as second home, auto or umbrella and improved navigation and "help" icon efficiently answers agent questions. Hanover also provides a link to the Marshall & Swift/Boeckh Replacement Cost Estimator, to help foster agent/customer discussions about the adequacy of their coverage. The enhancements, which were made based on direct feedback from agent partners, should cut the time it takes to quote a policy by 30% and reduce the number of accounts referred to an underwriter, reports the company. "We believe these enhancements, as well as planned future enhancements, will deliver additional growth opportunities for independent agents," says Marita Zuraitis, president of The Hanover's property and casualty companies. The improvements in agent services comes on the heels of last year's launch of Connections Auto product, which has driven private passenger automobile new business growth of more than 150%, reports the company. Source: PRNewswire

Washington, D.C. - Subsequent to a June 2006 report by the Surgeon General that confirmed secondhand smoke causes lung cancer and heart disease, the American Academy of Actuaries (AAA) has released a dollar figure to go along with it. The effects of secondhand smoke on nonsmokers in the United States cost nearly $6 billion in medical and economic costs in 2004, according to an actuarial study entitled "Economic Effects of Tobacco Smoke." Cori Uccello, senior health fellow of the Washington-based AAA, analyzed the implications of the study, which estimated costs related to diseases caused by secondhand smoke. Medical costs to care for nonsmokers suffering from coronary heart disease and lung cancer as a result of secondhand-smoke exposure is estimated to have reached $2.6 billion in 2004," Uccello said. "This includes the medical care of nearly half a million people suffering from coronary heart disease, and an estimated 2,500 patients newly diagnosed with lung cancer -- an extremely deadly form of cancer -- as a result of exposure to secondhand smoke." Using U.S. Bureau of Economic Analysis data, the Americans for Nonsmokers Rights report that employees who smoke cost businesses in Marion County, Indiana, $260.1 million in increased health insurance premiums, lost productivity, and absenteeism, as well as additional recruitment and training costs resulting from premature retirement and deaths due to smoking. In addition, economic losses due to lost wages and benefits from disability or premature death of nonsmokers caused by exposure to secondhand smoke are estimated at $3.2 billion for 2004, giving a low-bound cost total of nearly $6 billion. In an effort to mitigate risk, many healthcare providers, such as Aetna, Cigna and Blue Cross Blue Shield, have implemented online campaigns to educate their policyholders on the dangers of second-hand smoke, and most carrier offer premium discounts to members who stop smoking. "It is important for policymakers, who must contemplate public smoking restrictions, to understand both how many people suffer ailments due to secondhand smoke as well as the costs involved," Uccello said. Uccello said actual costs could be even higher, because they do not include costs from other diseases and conditions that the Surgeon General identifies as being caused by secondhand smoke, such as low birth weight and sudden infant death syndrome. In addition, the Surgeon General finds evidence to suggest, but not prove, that secondhand smoke causes other conditions, such as asthma and an increased risk for chronic pulmonary disease. An estimated 50,000 people die annually due to illnesses caused by exposure to second-hand smoke. Sources: PRNewswire, American Academy of Actuaries

Arlington, Va. - As insurers scramble to minimize risk and make the most of business opportunities related to climate change and other severe weather-related losses, the National Science Board, Arlington, Va., is asking for $300 million in additional funds to help fund a multi-agency effort to improve hurricane science and engineering research. In a draft report released yesterday, "Hurricane Warning: The Critical Need for a National Hurricane Research Initiative (NHRI)'' the report calls for "a determined effort to maximize our understanding of hurricanes and ensure the effective application of science and engineering outcomes for the protection of life and property,'' the report states." And while no individual weather event can be attributed to global warming, a growing body of new scientific data show that rising temperatures are likely increasing the intensity of hurricanes, and other extreme weather events in the U.S. and globally. Hurricane-related losses in the U.S. totaled $168 billion in the last two hurricane seasons, and 1,450 storm-related deaths were reported, according to the report. Analysis performed by the science board found that most hurricane-related funding is focused on short-term forecasting efforts, with less than 2% aimed at improving structural design and engineering for buildings. Annual funding for the government's "focal point'' for storm analysis, the National Oceanic and Atmospheric Administration's Hurricane Research Division, has never exceeded $5.1 million, states the report, and its staff has declined by 30% in the past decade. "Billions of tax dollars have been provided for rescue, recovery, and rebuilding after hurricanes strike," notes the board. "Also important is national investment in the creation of new knowledge, and more effective application of existing knowledge to reduce these enormous public outlays, loss of life, and the associated societal disruption caused by hurricanes." The National Science Board, the governing board of the National Science Foundation (NSF), was established in 1950 to promote the progress of science, advance the national health, prosperity, and welfare, and secure the national defense. One lawmaker, referencing the report, has introduced bipartisan legislation to implement a national research initiative designed to better research, predict and prepare for hurricanes. U.S. Senator Mel Martinez, R-Fla., crafted the proposal working from recommendations presented by the National Science Foundation's new draft report. The bill's original cosponsors include Senators Mary Landrieu, D-La., David Vitter, R-La., and Bill Nelson, D-Fla. "Hurricanes, by far, cause more economic damage to a more widespread area than any other natural disaster. This bill takes sound, scientific recommendations and builds from them a foundation for better, more coordinated research," said Martinez. "Given the enormous cost associated with hurricanes, we ought to better coordinate research and information about hurricane prediction, observation, the vulnerability of structures and how we might develop better evacuation plans." The legislation would place responsibility for implementing and overseeing the NHRI on the National Oceanic and Atmospheric Administration (NOAA) and the National Science Foundation (NSF). The bill sets out specific goals for NHRI research, including predicting hurricane intensification, storm surge, rainfall, and inland flooding, improved observations, assessment of vulnerable infrastructure, interaction of hurricanes with engineered structures, improved computational ability, improved disaster response and recovery, and evacuation planning. The proposal also would establish a National Infrastructure Data Base in order to provide a baseline for developing standards, measuring modification and loss, and establishing public policy to better understand hurricanes and tropical storms. A Science Board task force has studied the issue of nationwide investments in hurricane science and engineering since December 2005. Its report warns that relative to the tremendous damage and suffering caused by hurricanes, the federal investment in hurricane science and engineering is insufficient, and as the board document exclaims, "Time is not on our side." Sources: Sen. Mel Martinez, The National Science Board, and Insurance Networking News Archives

Hartford, Conn. - Aetna announced today the results of its broadest study to date of consumer-directed plans - a review of four years of data to determine the impact of consumer-directed health plans on 1.6 million Aetna members. Aetna is one of many insurers targeting members with improved tools and plans to improve overall performance and management of their members’ health. Included in the latest study were members in an Aetna HealthFund consumer-directed plan, as well as employees within the same employer groups who have chosen other benefits options. Five years after the launch of Aetna HealthFund, consumer-directed plans consistently result in lower medical costs, maintained or improved levels of chronic and preventive care, and increased usage of generic medications and consumer tools and information, the study results noted. The 1.6 million members studied include 134,000 HRA members from 99 employers, 18,000 HSA members from 27 employers, and 1.45 million Aetna members from those same employer groups who have chosen other benefits offerings. These members were compared to a population of 1.4 million Aetna PPO members comprised of all large employer groups. Four years of data was studied for HRA members, two years of data was studied for HSA members, and three years of data was studied for the comparison population. Among the study’s results, Aetna reports that it is receiving favorable reviews on its online tools: its HealthFund members accessed online tools more than twice as often as members of other plans, based on the experiences of five large employer groups. As consumer-driven products shift decision-making responsibility to consumers, other insurers are providing more information to help members make health care decisions. Highmark, Pittsburgh, Pa. contracted with Subimo LLC, a provider of Web-based health care decision support tools. Currently, 75% of Blue Cross Blue Shield plans in the United States use Subimo tools, and nearly 75 million Americans have access through their insurance company or employer. Using Subimo's Healthcare Advisor and Hospital Advisor, members can access health care information in both English and Spanish on hospitals, medical conditions and treatment options. Healthcare Advisor enables consumers to research treatment options, know what to expect prior to surgery and find the appropriate hospital for a certain health need. And Mount Laurel, N.J.-based AmeriHealth New Jersey plans to offer online capabilities through its Web site, www.amerihealthexpress.com, to its group customers and members, starting in 2007. Through a contract with Mount Pleasant, S.C.-based Benefitfocus.com Inc., AmeriHealth New Jersey will improve its self-service Web site by providing new Web tools to create an online resource for health benefit management. Other key findings from the Aetna study point to the ability of Aetna’s members to experience savings and improve their overall health focus: Employers who offered Aetna HealthFund as an option are seeing savings across all products offered. Those who offered an HRA option plan effective in January of 2003 experienced an average medical cost trend of 6.7 percent over a three-year period. Both Aetna HealthFund HRA and Health Savings Account (HSA) members with chronic conditions maintained or improved the level of care they received prior to joining the plan, including a 6% higher usage of inhaled steroids among asthmatics when compared to a similar population. Preventive care was also maintained or improved. For example, first-year HSA members received cervical cancer screenings at a 13.8 percent higher rate than PPO members. Sources: Aetna, Business Wire, Insurance Networking News

YOUNG INDEPENDENT AGENTS WANT MORE TECHNOLOGYYoung independent insurance agents identify technology to help them more easily write business and service customers as the second most important thing-after competitive rates-carriers can offer an independent insurance agency. Drive Insurance Group of Mayfield Village, Ohio-based Progressive Casualty Insurance Co. discovered this while conducting a survey of more than 750 young (40 years of age or younger or those who have been in the industry less than 10 years) independent agents. The majority of young independent insurance agents (79%) say technology has been significant in helping them grow their business. Other results from the survey showed 11% have an interactive Web site where customers can quote, buy and contact them. Thirty-four percent have a static Web site where people can learn more about their agency and the services they provide, and 40% don't have a Web site at all.

VOICE SELF-SERVICE AND CUSTOMER INTERACTION MANAGEMENTThe customer interaction management software suite from Genesys Telecommunications Laboratories Inc., headquartered in Daly City, Calif., enables SAP solutions to integrate with voice self-service functionality from Genesys' Voice Platform. The integration of voice self-service with the back and mid-office is designed to simplify access to SAP solutions and make them available to a larger set of users across the organization.

After surveying a cross-industry spectrum of companies, Lori Sechio confirmed what she already suspected: 95% of them had inaccurate information on the number and configuration of their IT assets-a discrepancy that could put these firms at risk of Sarbanes-Oxley (SOX) noncompliance if they were publicly held and did not implement a rigorous IT asset management (ITAM) program."We looked at our client base over the past two years, and 95% of the time the technology assets they had on their books did not match what we actually found," says Sechio, CEO of TekMethods, a Tampa, Fla.-based IT asset management (ITAM) services firm.

Insurance Networking News asked James Bisker, global insurance industry leader, IBM Institute for Business Value, to define knowledge-based, expert and artificial intelligence systems and provide insight into how they can benefit insurance industry operations.INN: There has been some confusion in the marketplace about knowledge-based/expert and artificial intelligence systems. Can you clarify?

Say the word "conversion" in a roomful of insurance technology professionals, and you'll likely hear a cacophony of moans, groans and expletives.That's because converting policy data from one administration system to another is tedious, stressful, time-consuming and costly.

BUSINESS SOFTWARE DEVELOPMENT SERVICES FOR ATLANTICNew York-based Atlantic Mutual Insurance Co. chose MFX to provide business software development, maintenance and enhancement services from MFX's data center facility in Roanoke, Va. MFX hired the application support staff previously supporting Atlantic Mutual's proprietary business software applications. The new team will support Atlantic Mutual, as well as gain knowledge and exposure to MFX's proprietary products including WriteNow, ClaimsAssure and RiskVault. Atlantic Mutual's proprietary business software applications will continue to be owned by Atlantic Mutual.

Mayfield Village, Ohio - The Drive Group of Progressive Insurance Cos.'s Web site (www.driveinsurance.com) received a "Standard of Excellence" WebAward in the insurance category from the Web Marketing Association (WMA).The WMA judged more than 2,300 Web sites from 35 countries that were entered into the 2006 competition. Each site was assigned three or more judges from a panel of independent Internet experts and evaluated on seven criteria including: design, innovation, content, technology, interactivity, copywriting and ease of use.

Washington - Congressman Ed Royce (R-CA), a senior member of the House Financial Services Committee, introduced legislation that would create an optional federal charter regulatory regime for life and property/casualty insurance providers. The National Insurance Act of 2006, is companion legislation to S.2509, which was authored by Senators John Sununu (R-NH) and Tim Johnson (D-SD)."The National Insurance Act would create a federal regulatory agency within the Treasury Department; however, it would leave the current state regulatory system in place. An insurance provider could choose to be regulated by the 50 states or by the Office of National Insurance," says Royce. "This concept is not new--the banking system has lived under such a framework for much of our nation's history."

Denver - Englewood, Colo.-based InsureMe online service earned four standard of excellence awards from the Web Marketing Association (WMA).The WMA was developed to help set high standards in Web marketing and development. The association's annual Web Marketing Award names the best sites in 96 industry categories in 33 countries around the world. Submitted sites are judged on seven criteria: design, innovation, content, technology, interactivity, copywriting and ease of use.

San Francisco - A majority of consumers who experience problems visiting or making transactions on insurance Web sites will abandon transactions entirely or even turn to competitors, according to results of a consumer survey. The survey, commissioned by San Francisco-based TeaLeaf Technology Inc. and conducted by Rochester, N.Y.-based Harris Interactive Inc., focused on U.S. consumer transaction experiences on shopping, banking, travel and insurance Web sites. About nine in 10 (88%) online consumers experienced problems when transacting online, potentially impacting an estimated 4.5% of all online consumer transactions, according to survey results.Hundreds of respondents submitted vignettes of bad online experiences, most concerning failed, inaccurate or incomplete transactions, endless "loops" in a business process or inability to simply checkout at retail sites. One respondent who used an insurance Web site said, "[I] paid an insurance payment online through their Web site and it didn't go through. I ended up paying a late fee because of it."

Hartford, Conn. - The Hartford Financial Services Group Inc. enhanced The Hartford At Work Web site to enable employees covered by The Hartford's group benefits plans to more quickly and easily access their benefits information.A new, personalized log-in feature is one recent enhancement to the Web site (www.thehartfordatwork.com). The Web site has been updated with new tools for employees to set up direct deposit for payment of long-term disability claims, to use and print forms and to access personalized benefits account information.

Boston - Liberty Mutual Group enhanced its online workers compensation claims management to provide faster service and better outcomes. The Boston-based insurer provides those responsible for managing a claim instant online access to all of the related documents, while protecting the privacy of confidential medical information."We made a great claims management system even better by slashing the time required for documents from outside resources--such as medical reports, bills and even digital photos--to be available in the system," explains Kevin Carson, who manages the new process. "What took days can now happen in seconds. Outside partners can now send electronic versions of these reports, which instantly become part of our system. Other providers still send paper documents, which we now scan into the system within a day of arriving at Liberty Mutual."

Boston – A new probabilistic model designed to help insurers better understand the location of their exposures relative to high risk areas and to estimate potential losses from wildfires is now available from AIR Worldwide Corp., a Boston risk modeling company. The U.S. Wildfire Model is designed to help insurers, reinsurers, and intermediaries manage wildfire risk both for individual policies and entire portfolios of properties in California. Nationally, wildfires have cost the insurance industry more than $5 billion since 1980 with a majority of the losses occurring in California. The 2003 Cedar and Old wildfires in Southern California, for example, cost insurers more than $2 billion. Together, the fires burned more than 750,000 acres, destroyed 3,700 homes and resulted in the deaths of 24 people. In 2006, more than 8.7 million acres have burned in Western states to date, equaling the acreage burned in all of 2005, one of the worst years on record. “The growth in insured losses from wildfires is a result of the same broad demographic trend we’ve observed with respect to other perils—namely, increasing property development in high risk areas,” said Dr. Jayanta Guin, vice president of research and modeling at AIR. “In the case of wildfires, we are witnessing property growth in the buffer zone between wildlands and the urban environment. According to U.S. Fire Administration statistics, nearly 40 percent of new home development in the Western United States is occurring in this wildland-urban interface, putting more insured property at risk every year.” Insured losses from wildfires are influenced by factors such as local fuels, topography, weather, and the vulnerability of affected structures. AIR’s model employs high-resolution fuel (vegetation), topographic, and weather data. The model incorporates 13 burnable fuel types at 30-meter resolution accounting for variations in moisture content, fuel loading, and horizontal continuity. Since fire spread is influenced by topography, AIR has incorporated high-resolution USGS digital elevation data. The model also considers the effect of wind speed and direction, including the Santa Ana winds in Southern California and the Diablo winds in the northern part of the state. The AIR model also estimates the mitigating impact of firebreaks created in the course of fire suppression activities, as well as the exacerbating impact of impaired road access. The flammability of roof and siding materials is the primary determinant of a structures’ vulnerability to fire. The AIR model accounts for a wide range of residential and commercial constructions and takes into account mitigating factors, such as fire resistant roofing and siding materials, to build an estimate of damage and loss. AIR’s probabilistic wildfire model is based on a robust stochastic catalog of potential future events that provides insurers with full probability distributions of loss and the ability to generate loss costs. The model is available now for AIR’s CLASIC/2, CATStation, and CATRADER catastrophe risk management systems to analyze exposures in California. Future releases of the model will expand its coverage to other Western states. Source: AIR Worldwide Corp.

New York - American International Group has appointed 61-year-old Robert Willumstad as its new chairman of its board of directors, effective November 1, 2006. As reported in the popular press, Willumstad resigned from his positions as New York-based Citigroup's president and COO in July 2005 after being passed over for the chief executive's position at the company. Willumstad previously was vice chairman of the Global Consumer Group and led Citigroup's Global Consumer Lending division shortly after the merger of Citicorp and Travelers Group in 1998. Prior to the formation of Citigroup, he was chairman and CEO of Travelers Group Consumer Financial Services. He joined CitiFinancial (then Commercial Credit, a predecessor company) in 1987. Willumstad earlier spent 20 years with Chemical Bank in operations, retail banking and computer systems. Willumstad will replace Frank Zarb, who filled Maurice "Hank" Greenberg's spot when he stepped down in March 2005 amidst a growing accounting scandal. Zarb has served as interim chairman since April 2005. AIG agreed to pay $1.64 billion to settle the allegations against it in February 2006. Willumstad was elected to the AIG Board of Directors in January 2006. He retired in 2005 as president and COO of Citigroup, where he served on its board of directors. He is also a member of the board of directors of S.C. Johnson & Son, Inc., Habitat for Humanity and Adelphi University. "Bob Willumstad is a superb choice to assume the position of AIG Chairman," says Zarb. "I have tremendous respect for his judgment, intellect and expertise in the insurance and financial services industries." Over the past 18 months, AIG's Board of Directors and its senior management have transformed the company in many ways, most particularly in the area of corporate governance, composition of the Board of Directors, transparency, regulatory compliance and the installation of a new management team, headed by president and CEO Martin Sullivan, Zarb added. Also elected to AIG's board was Virginia Rometty, 49, who serves as senior vice president, IBM Global Business Services, managing a network of more than 100,000 consultants and service professionals worldwide. Sources: Business Wire, Forbes

Hartford, Conn. - Many commercial lines insurers imagine a world of potential success by applying to their businesses the predictive modeling techniques now widely used in personal lines, according to a new survey-based study by Conning Research and Consulting, Hartford, Conn. "It is clear from our survey results that commercial insurers are inspired by the advances in predictive modeling that are revolutionizing the personal lines marketplace," said Stephan Christiansen, Conning's director of research. "Since the commercial lines industry is still in the early stage of exploration of predictive modeling, it is not yet clear whether the early and aggressive pursuit of the right combination of data and tools will lead to a permanent competitive edge." The Conning Research study, "Commercial Lines Predictive Modeling: Searching for the Lift" identifies the environmental contrasts between commercial and personal lines, current activity in commercial lines predictive modeling implementation, potential barriers, and likely outcomes in this search for predictive modeling competitive advantage. "Certainly, predictive modeling has become a key tool in personal lines, but that is not necessarily predictive of a success in all commercial lines," Christiansen said. "Our research shows that insurers and modeling vendors perceive strong opportunities in some segments, weaker opportunities in others. And while there are barriers to successful implementation, our analysis has identified potential solutions for these hurdles." Source: Insurance Newslink

New York and Walldorf, Germany - Health insurance companies may be able to collaborate next year with providers, public health authorities and pharmaceutical companies on a new health network being proposed by Germany-based business software provider SAP and Bermuda-based consulting firm Accenture.The Collaborative Health Network (CHN) network initiative will be based on SAP NetWeaver technology, which links a range of information and data. Designed to streamline the way health insurance companies and other stakeholders access, integrate and share information, the network will help organizations maintain reliable, accurate electronic health records that are accessible quickly by multiple parties, the companies said in a release. It will use an enterprise service-oriented architecture (enterprise SOA) to help reduce IT costs and enable automated collaborative processes among industry participants. The first release of the solution will be available mid-2007, predicts the companies.

Northbrook, Ill. - Allstate's board of directors today announced a changing of the guard that includes a leadership transition strategy that will occur over the next eighteen months. Current chairman and CEO Edward Liddy will step down as CEO at the end of 2006 and will be succeeded by Thomas Wilson, who currently serves as president and COO. Wilson was elected to the Allstate board of directors, and will retain the role and title of president, leaving the position of COO vacant. Liddy, who will be age 62 at his retirement in 2008, will stay on as chairman until at that time. Wilson, 48, joined Northbrook, Il.,-based Allstate in 1995 as vice president of finance and was elected CFO later that year. He was appointed president of Allstate Financial in 1999 and president of Allstate Protection, the company's largest business unit, in 2002. He assumed his current role of president and COO in May 2005. Allstate, which celebrates its 75th anniversary this year, saw its shares go up about 60% since Liddy took over, compared with a gain of about 40% in the Standard & Poor's insurance index. Allstate shares rose 60 cents to $60.72 in Monday afternoon trading on the New York Stock Exchange. In a statement, Liddy referenced Allstate's "deep management bench," and stated that Allstate is in a very strong position, "making this an ideal time for a leadership transition." Sources: PR Newswire, Reuters

Old Greenwich, Conn. - Insurance carriers recognize the need for a business continuity plan, according to a recent survey, but much work still needs to be done in the area of disaster recovery to be completely prepared. Last year's hurricane season, the September 11 terrorist attacks, and the concern over the avian flu have changed the way businesses operate, and the insurance industry is no exception, reports IVANS, the Old Greenwich, Conn., networking solutions provider that conducted the survey.Keeping your business operation up and running after a catastrophic disaster depends heavily on being able to access company data and resources. According to the IVANS survey, which was conducted in May 2006 during the ACORD/LOMA conference in Las Vegas, NV., more than 82% of insurance carriers have business continuity plans in place. However, only 25% include natural disasters; 19%, acts of terrorism; 20%, cyber terrorism; and less than 15% take into account biological/public emergencies.

Philadelphia - CIGNA Group Insurance (CGI) enhanced its disability claims reporting platform to provide customers more robust self-service capabilities via the Internet. Through one site designed to be secure and easy to navigate, employers now have access to a variety of critical operational claims information, such as advice-to-pay reports, individual claims status and new claim notifications, as well as analytical information, such as year-over-year trending data and health care reports (for customers who also have medical coverage with CIGNA HealthCare).The reporting capabilities are available to all new and existing self-insured and fully-insured disability customers who purchase any of Philadelphia-based CGI's short- or long-term disability products. The new platform, which includes a custom ad-hoc report builder is designed to help employers:

London - Eighty percent of major European insurance companies have begun their Solvency II implementation program, and, two-thirds (61%) see it as a means to improve all aspects of their risk management across the whole business, according to London-based Ernst & Young Global Ltd. However, while the benefits are welcomed, there is still much work to be done."The 2006 Solvency II Readiness Survey: Readiness and Beyond," published by Ernst & Young's Global Insurance Center, interviewed senior managers with responsibility for Solvency II in 54 of Europe's largest insurers, spread across 16 countries, with an average asset size of 110 billion Euros.

Boston - Markets in Financial Instruments Directive (MiFID), a European Union (EU) directive going into effect by November 2007, may affect the conduct of business and approach to operational risk of insurers that operate within the EU and who either provide or procure outsourced services.The directive will require that U.S. financial institutions—including insurers--operating within the EU that outsource an operational function to:

New York - New York Life Insurance Co. named Mark Sanders CTO and senior vice president of its Corporate Information department, reporting to COO and senior vice president Eileen Slevin. He joins New York Life from New York-based BKF Asset Management Inc., where he served as CTO.Sanders is responsible for New York Life's information technology vision, strategy and planning, overseeing the Enterprise Architecture and Engineering division in the Corporate Information department. In addition to serving as the CTO for BKF Asset Management prior to joining New York Life, he served as chairman and CEO of BevAccess, a combination online procurement site for licensed retail buyers, and trade media group for the alcohol beverage industry. Sanders was also a senior director for Merrill Lynch, and held leadership positions at Salomon Brothers Inc., J.P. Morgan, Sun Microsystems and Grumman Aerospace.

Portland, Maine - Companies across the disability insurance industry face similar challenges managing their claims processes largely due to rapid advancements in technology, according to results of a study of group and individual disability carriers' claims technology. The study--sponsored by Portland, Maine-based ClaimVantage Inc. and conducted by JHA, a disability reinsurance, consulting and research firm also located in Portland, Maine--revealved that 46% of the respondents indicated lower productivity levels and dissatisfaction with their current claims management technology.Some of the major issues identified in the study involve claims payment solutions, customized or over-engineered systems and image-enabled systems. Seventy percent of the respondents have semi-automated payment capabilities, while the remaining are fully automated on legacy systems with up to 20 years of in-house development built-in.

Northbrook, Ill.-based The Allstate Corp., sponsored a disaster preparedness resource called the Catastrophe Readiness Clearinghouse and its Web site, (www.catastrophereadinessclearinghouse.com).The Clearinghouse, which is housed and managed by Centereach, N.Y.-based Middle Country Public Library, is a collection of disaster preparedness data and support available to anyone who visits the library. It includes a complete disaster preparedness information-portal Web site that is available to people everywhere.

Springfield, Mass. - Massachusetts Mutual Life Insurance Co. (MassMutual), based in Springfield, garnered the top spot in DALBAR Inc.'s latest WebMonitor rankings of the best Web sites in the life insurance and annuity industry.FieldNet, the Web site for financial professionals produced by MassMutual, received an "Excellent" designation for the 9th straight quarter and earned 1st place for six of those quarters.