Customer service

Xpertdoc, a Microsoft Gold partner, will host the software on the Microsoft Azure cloud platform.

The goal is more immediate access to a claims adjuster at the time of a boat accident.

There's a "very high likelihood" that Zurich will make a bid for RSA soon, say industry experts.

The insurance industry is focused on products. But for consumers, when it comes to complex products, it's all about the customer experience.

Deloitte has identified insurance technology strategies that explore the role of the CIO, race Moore’s Law and more.

Deloitte has identified insurance technology strategies that explore the role of the CIO, race Moore’s Law and more.

The company's Strategic Ventures arm has backed LimeLight Health, makers of the QuotePad mobile customer experience platform.

Combining the operations of two insurance giants likely would require months of research, as well as an increase in headcount and IT expenditures, at least in the short term.

Beyond encouraging a strong personal relationship with an underwriter, what can carriers do to build stronger connections with agents and grow their book? Celent surveyed a group of agents to understand those areas most likely to make a carrier the agents’ top choice.

The app uses a phone’s camera to capture and upload images of documents and authorization forms that are needed to evaluate claims, and enables users to monitor their claims’ status.

Higher benefit maximums and online payment option allow for easy, convenient quoting and administration of policies, the insurer says.

The mobile app is intended to help driver- education instructors access, record, organize and monitor the progress of students during behind-the-wheel instruction.

Customers now can transition document templates and design new ones.

The insurer selected BillingCenter and Guidewire’s portal products in an effort to enhance agents’ and policyholders’ user experience, lower cost and achieve faster time-to-market.

The new platform is intended to facilitate the online delivery of critical illness, term-life and other simple protection products, the insurer said.

In the second part of this exclusive interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN about the appeal of the aggregation model to insurers and consumers, as well as the future of agents.

In part one, we looked at the challenges and opportunities involved in rewriting a ten-year old application; here we’ll focus on talent, customer expectations, and enhancements and maintenance.

ACE and Chubb veterans will work on technology and marketing strategy for the division.

In this exclusive two-part interview, Nicolas Weng Kan, CEO of Google Compare, spoke with INN’s Chris McMahon about how the aggregator met the challenge of integration with insurer partners.

The tool is designed to help brokers and their clients understand the market for group insurance and match the right products to an employer.