Customer service

UHC says it is partnering with three telemedicine companies – Doctor On Demand, Optum’s NowClinic and American Well – to cover visits with a doctor via video technology, just as it would for in-person visits.

The alliance is intended to help bring new insurance products to market faster and cut the time required to produce personalized documents.

The P&C insurer will implement ProcessOne for payments and ContactOne for automated calling and messaging.

Top 25 insurers ranked; J.D. Power study finds more people are shopping rates, but fewer are switching carriers.

The Munich Re unit has made an investment in Waygum, Inc., a technology startup that is building a mobile app platform for the Industrial Internet of Things.

Get a first-hand look at the key managers and innovative initiatives that have emerged from Progressive's enterprise Innovation Garage in this exclusive slideshow.

The company’s partnership with several local educational institutions is aimed at bringing employees into the industry from underrepresented communities.

At a time when confidence in the insurance industry has been compromised, innovative companies can break the mold.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.

The majority of financial services firms offer social media support and training, according to new research from LIMRA, but a shortage of content and lagging response times are still a hindrance.

Following FAA approval, the insurers soon could deploy drones in catastrophe zones and for other, more routine inspections.

The company is collaborating with several colleges in its home region to bring data science talent into the organization in a new way.

Nationwide, MassMutual, and State Farm are among the growing number of large insurance companies working closely with universities to build a pipeline of technology talent.

The insurer is among the first to receive FAA approval, allowing the company to begin testing sUAVs to improve post-catastrophe claims response.

GEICO and Progressive suffered the largest individual carrier dips in satisfaction, according to the ACSI report.

The offer, which would be UnitedHealth’s largest purchase ever, is 27 percent more than Catamaran’s closing share price of $48.32 on Friday.

Canadian P&C insurer intends to consolidate and update billing operations and launch new products and services over the web.

The rankings are based on national averages for 1,522 models, for a 40-year-old man with a clean driving record and good credit.

Only half of the devices in the IoT ecosystem will use keyboard-like input -- and insurers’ back-end systems have to be ready to capture and process all this new data.

Consumers would rather have service fast and easy, even if it is not the best result.