Digital Platforms

PALO ALTO, CALIF--Corporate America's information architecture is replete with obsolete, redundant and unused software applications--so many, in fact, that maintaining them drains tens of billions of dollars per year from the most information-intensive companies alone. However, nearly three quarters of these companies have no process in place for retiring outmoded software and less than half conduct regular software audits to see how much software is on the network.

BOCA RATON--The LexisNexis RiskWise Rate Evasion Evaluation service helps insurance providers prevent application and premium fraud using sophisticated models powered by public records data.

ALPHARETTA, Ga.--ChoicePoint today announced its acquisition of Priority Data Systems, based in Omaha, Neb., a provider of comparative rating software solutions to the independent insurance agency market. Terms of the acquisition were not disclosed.

The insurance industry was in shock after N.Y. Attorney General Eliot Spitzer dropped his bomb by filing a lawsuit in October against Marsh & McLennan. Spitzer charged the New York-based insurance brokerage firm-one of the largest in the country-with receiving payoffs from carriers for steering commercial business their way, rigging fake bids, and cheating corporate customers out of receiving advice in their best interest.Marsh and others in the industry have since suspended contingent commissions-the questionable payment structure at the heart of Spitzer's case. But no one can say for certain how broker compensation will change as a result of the investigations, which now include other brokerage firms and commercial and health carriers.

When insurance underwriting cycles turn sour, as they inevitably do, industry experts are quick to criticize the industry for not following strict underwriting guidelines. The easiest solution for insurers to turn a "soft" market around is to raise premium rates, but some carriers, such as Fireman's Fund Insurance Co., are revamping their underwriting systems to improve underwriting consistency and discipline.As part of a broad initiative that includes reorganizing its field force of independent agents and developing an enterprisewide approach to IT systems to support a cohesive distribution strategy, the Novato, Calif.-based carrier will implement the Accenture Underwriting Components Solution. The Web-based platform uses diagnostics and rules-based technology to help improve underwriting efficiencies.

Many insurers would agree that financial services convergence-the integration of bank, brokerage and insurance products sold under one roof-has not matured to the degree many had hoped four years after the passage of the Gramm-Leach-Bliley Act.The new director of distribution for The Hartford Financial Services Group's life insurance business, however, believes there is a great deal of untapped opportunity ahead-particularly relating to an insurer's ability to market products at the bank level. The key to the effort: make it as simple as possible for bank representatives to push insurance products out to their customers.

Each year, insurers identify the flexible, non-proprietary and enterprisewide benefits of Web services, although insurers continue to cite three prevailing reasons to table e-services investments for another day. These reasons include reliance on multiple legacy system operating environments, security issues and overall costs.In a survey of 132 property/casualty insurers conducted in October, Troy, N.Y.-based MapInfo Inc., a global provider of location-based geo-spatial software solutions, determined that there's been increased adoption of Web services and integration technology. The survey was largely targeted to IT managers and senior-level executives.

The Contracts Update section includes announcements of contracts insurance information technology companies have signed with customers in recent weeks. Contract news can be faxed to Insurance Networking News magazine at (312) 913-1366 or by electronic mail to Stephen.Dwyer thomsonmedia.com Accenture

Cedar Rapids--Fiserv Insurance Solutions, a unit of Fiserv, Inc. and an innovative solutions provider for the insurance industry, announced availability of the 1.2 version of Fiserv Advanced Billing, a Web-based system utilizing the J2EE (Java 2 Enterprise Edition) platform.

NEW YORK-- A poll of attendees at The Conference Group's 16th Annual Executive Conference for the Property-Casualty Industry has found that executives expect changes in the brokerage and regulatory models to have fundamental and long-lasting effects on the industry, including downward pressure on industry compensation, with pricing likely to increase.

EL SEGUNDO, Calif.--Computer Sciences Corporation

BOSTON--Blue Cross Blue Shield of Massachusetts (BCBSMA) has purchased the Interwoven Enterprise Web Change Management solution, powered by Interwoven OpenDeploy, to enable faster, accurate and cost-effective synchronization of a disaster recovery site for its member and provider Websites. BCBSMA also purchased the Interwoven Self-Service solution to maintain fresh, personalized content on its Provider Portal.

PORTSMOUTH, NH--Bottomline Technologies today announced the expansion of the company's financial Business Process Management (fBPM) solutions. These fBPM solutions are designed to streamline paper-driven order-to-cash and purchase-to pay processes -- enabling organizations to more effectively manage their financial assets and trading partner relationships.

Newark, Calif.--Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, today announced that it provided the risk analysis for a securitization of U.S. hurricane and earthquake risk by The Hartford Financial Services Group, Inc.

Seattle--Safeco announced it is once again expanding the product breadth available on its single-platform online sales center Safeco Now. In a breakthrough move for small-business insurance sales, the company has introduced functionality allowing independent distributors to quote and issue commercial multi-peril (CMP) policies in as little as five minutes.

Tata Consultancy Services, a global IT services firm based in Mumbai, India, has been named a "Preferred Partner" by ISO for the ISO Rating Service. ISO is a leading provider of products and services that help measure, manage and reduce risk. As a result, TCS' flagship insurance framework, Integrated Insurance Management System (IIMS), will be expanded with the content of ISO circulars--loss costs, forms assignment and rules based on state regulations--supported and validated by ISO's industry experts and actuarial staff.

One problem facing insurers who write commercial automobile coverage is that in states with mandatory auto liability reporting, also known as ALIR, carriers must report policy changes and cancellations electronically to state Dept. of Motor Vehicles (DMV).

Ken A. Crerar, president of The Council of Insurance Agents & Brokers, issued a statement in response to testimony at the Nov. 16 hearing of the Senate Governmental Affairs Subcommittee on Financial Management, the Budget and International Security.

Rating agency Standard & Poor's Corp. has identified four insurers that it believes distorted their financial statements by using "financial risk reinsurance." In a report released Nov. 16, S&P claims that the financial results of Atlantic Mutual Insurance Co., Argonaut Group Inc., CNA Financial Corp. and Liberty Mutual Insurance Co. were "materially distorted in an accounting context that contrasts with Standard & Poor's perception of the true economics of the transactions."

Sapiens International Corp. N.V. a provider of business-rules based insurance solutions based in Research Triangle Park, N.C., has signed a strategic agreement with ISO to offer the ISO Rating Service, a new rating system and rate-management offering for the property and casualty industry, integrated to its Policy INSIGHT policy administration solution.

Camilion Solutions, a Toronto-based provider of product management and underwriting solutions for the insurance industry, announced Nov. 15 a "Preferred Partnership" with ISO Rating Service. The partnership will enable Camilion to provide automated ISO-validated rating, forms and statistical information to property and casualty insurers, through Camilion Underwriter.

Exstream Software Inc., Lexington, Ky., announced today an agreement with Kanematsu Electronics Ltd. (KEL) in Tokyo to market the company's products in Japan. Under the terms of the agreement, KEL will offer Dialogue, WebVerse, AFP Studio and future Exstream products as part of its solution set for managing document information infrastructures. Exstream chose Kanematsu for its strong customer relationships in the Japanese market, specifically in the mail order, insurance, security, credit card and utility industries, the company stated.

AQS Inc., Hartland, Wis., announced the release of AQS/advantage 2.0 and AQS/advantage Integrator at the ISOTech conference in New Orleans. AQS/advantage 2.0 includes a new, streamlined user interface designed to improve clients' workflow efficiency, productivity, and profitability. AQS/advantage Integrator is an ACORD XML certified solution that utilizes Web services for publishing policy and statistical data between AQS/advantage and clients' enterprise systems.

Websense Inc., a San Diego-based provider of employee internet management solutions, today announced that Penn National Insurance, Harrisburg, Pa., is utilizing Websense Enterprise to comply with the Gramm-Leach-Bliley (GLB) Act by safeguarding confidential consumer financial data from new web-based attacks. Founded in 1919, Penn National Insurance offers property-casualty insurance through 750 independent agencies.

Fiserv Insurance Solutions, Cedar Rapids, Iowa, has released Version 1.2 of the Web-based Policy STAR system. The policy administration system's new version extends property-casualty insurers' capability to cut time-to-market with new products, contain maintenance expense, and improve operational efficiency and data accuracy. Program features found in the latest version include enhancements for renewals and cancellations and a migration path from legacy systems to Policy STAR.

DARIEN, Ill.--Quotesmith.com Inc., a provider of insurance quotes from over 200 leading companies, has received a subpoena requesting documents and seeking information from the State of Illinois Department of Financial and Professional Regulation, Division of Insurance. Quotesmith.com intends to cooperate fully with the Illinois Division of Insurance.

WASHINGTON--Addressing the rising cost of healthcare should be one of the top items on the domestic agenda for the new Congress, according to a national poll from the Blue Cross and Blue Shield Association (BCBSA). The poll results were released at a forum today co-sponsored by BCBSA and Forbes magazine on the future of healthcare at the National Press Club in Washington, D.C.

New York, NY--MetLife announced that it's online employee benefits management portal, MetLink, received the 2004 E-Fusion award for Customer Service and Benefits Management. This prominent industry award, presented at the AM Best Insurance and Technology Conference, is awarded to insurance companies and their affiliates for outstanding, resourceful uses of technology in the insurance industry.

FALLS CHURCH, Va.--The Accredited Standards Committee (ASC) X12 and the Data Interchange Standards Association (DISA) have launched the ASC X12 Implementation Guide Request for Interpretation Web site.

PLANO, Texas --Fuego, a provider of business process management (BPM) solutions, today announced the latest version of FuegoBPM software suite.

The incentive of insurers to explore online learning, beside the low travel costs and reduction of lost agent and employee productivity, is the fact that carriers can turn around training relatively quickly. This is essential with so many new products, regulatory compliance requirements and other liability issues nipping at their heels.

BOSTON--According to an analysis conducted by AIR Worldwide (AIR), a leading risk modeling company, the 2004 hurricane season should not be considered rare. The analysis, based on the AIR hurricane model, revealed that insurers should expect to see four hurricanes make landfall in the U.S. approximately once every 12 years. The expected frequency of four loss producing hurricanes in Florida is about once every 150 years--still within the range to which most insurance companies manage their catastrophe risk.

PORTLAND, Ore.-- Standard Insurance Company, a subsidiary of StanCorp Financial Group, Inc., today announced the release of The Standard Select(SM) suite of insurance products, which feature enhancements to the company's Group Life, Long Term Disability (LTD) and Short Term Disability (STD) insurance options for small businesses.

Troy, NY--A survey of more than 130 insurance industry executives and IT managers, conducted by MapInfo Corp., shows increasing adoption of Web services and integration technology.

Nothing tests the resolve of an insurance company's claims processing division more dramatically than a natural catastrophe.Typically, one natural disaster is enough to test the capabilities of the most competent claims units, but when four hurricanes struck the Southeast during a six-week period between August 13 and late September, it proved to be an unprecedented succession of disasters, insurers concur.

Y2K brought the issue of IT assets to the executive table. To prevent the collapse of their operations when the clocks struck midnight on December 31, 1999, companies worked furiously to find out what computer hardware and software they were using, whether or not their systems were Y2K-compliant, and if they weren't, how to fix them.Five years later, companies are still struggling to get their arms around their infrastructures. Now, the Internet is ubiquitous and real-time system availability is expected. Multi-tired platforms with highly distributed IT assets are the norm-especially in larger companies. And, regulations-such as SOX, HIPAA, and Gramm-Leach-Bliley-are forcing executives to take personal responsibility for financial statements and customer privacy-information housed in their IT systems.

As it pertains to information technology strategies, life insurers are regarded by many industry experts as trailing their counterparts in the property/casualty and even health insurance sector.But when Waterloo, Ont.-based Manulife Financial of Canada in September announced plans to partner with CGI Group on a $100 million IT application outsourcing initiative, it presented further evidence that life insurance companies might be collectively poised to make a bolder commitment to IT strategy.

Although lending institutions have been using credit scores since the 1990s, most consumers still don't know what their credit score measures, what good and bad scores are, or how their scores can be improved.What's more, most consumers (81%) know that mortgage lenders use credit scores, but fewer (47%) know that insurers use them when underwriting homeowners policies.

Reducing costs and stimulating corporate growth can be a tough proposition for insurance companies. Often, reducing costs only serves to inhibit growth as a reduction in spending undermines targeted growth areas.A new study released by three insurance industry technology providers delves into the challenge life and annuity insurers are facing as they strive to remove costs from the equation while ensuring corporate prosperity, as defined by profitability.

Insurance companies that have learned to use technology to become information users rather than information gatherers have a decisive competitive advantage over their peers. But few insurance companies have "turned that corner."This is the assessment of John Bareiss, senior director at Fitch Ratings, New York. Fitch and Pearl River, N.Y.-based ACORD recently released a strategic briefing to provide insight into how the rating agency evaluates the technological capabilities of insurance companies, reinsurers and intermediaries.

The Contracts Update section includes announcements of contracts insurance information technology companies have signed with customers in recent weeks. Contract news can be faxed to Insurance Networking News magazine at (312) 913-1366 or by electronic mail to Stephen.Dwyer thomsonmedia.com Adobe Systems Inc.

When you're running an insurance company with a business model based on Internet distribution, you need to develop a top-notch Web site. That was management's goal when online insurer Esurance Inc. was launched in 2001 at the height of the dot-com bubble, and that's still the company's intention today.Esurance has implemented two new Web technologies over the past year to keep its Web site running smoothly and enable customers to effortlessly contact a service representative when they encounter a problem.

NEW YORK, NY--The Tillinghast business of Towers Perrin today announced that the EPIC Consulting staff has joined its property/casualty insurance practice. Consulting actuaries Michael Miller, Klayton Southwood, Richard Smith and Kenneth Leonard are among the new hires.

FRAMINGHAM, Mass.--Workscape, Inc., a proven provider of outsourced benefits and workforce management solutions, today announced the introduction of its new nationwide partner program. Known as the Workscape Broker Alliance Program, it is available to insurance brokers and consultants that service employers with greater than 2,500 benefits-eligible employees and wish to supplement their offering with Workscape's benefits administration solution, OneForce/Benefits.

HARTFORD, Conn.-- MassMutual Financial Group today introduced Web-based enrollment for its Strategic Edge group universal and group variable universal life insurance products, making participant enrollment fast, easy and accurate.

WARREN, N.J.--The Chubb Corporation today reported that net income in the third quarter of 2004 was $364.0 million or $1.88 per share, compared to $259.8 million ($1.37 per share) in the third quarter of 2003.

LOUISVILLE, Ky.-- In response to the growing need for affordable health benefit plans for small and mid-size employers, Humana Inc. today launched SmartExpress, a family of health insurance plans designed for businesses with 2 to 299 employees that want to better control and predict health care costs while giving their employees expanded benefits and a better health plan experience.

HONG KONG-- New York Life Insurance Company announced today that Joseph Gilmour, 48, executive vice president and chief financial officer of New York Life International, the company's overseas arm with operations in nine markets, will succeed Gary G. Benanav, 58, as chief executive of New York Life International effective March 1, 2005. At that time Mr. Gilmour will become president and CEO of International, and Mr. Benanav will remain chairman until March 1, 2006.

Newark, Calif.-- Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, is now offering software developer tools for its RiskLink and RiskBrowser systems. The RiskTools software development kit allows companies to efficiently integrate key components of RMS products into their internal underwriting and portfolio management systems, allowing users to access RMS decision support tools via internal system interfaces.

ACORD's Board of Directors approved a motion appointing the members of the new ACORD Standards Committee (ASC). The 15-member ASC is comprised of Domain Steering Committee and Subcommittee Chairs as well as three ACORD Board directors who will be collectively responsible for leading the ACORD standards process at all levels.

Commercial property/casualty insurance premiums continued to decline significantly during the third quarter of this year, with two-thirds of all large and medium accounts experiencing drops of up to 20 percent and an additional 11 percent of large accounts seeing premiums down between 20-30 percent.

GREENSBORO, N.C. -- Jefferson Pilot Financial, one of the nation's leading providers of universal and variable universal life insurance and fixed annuities, recently expanded its continuing education program for insurance agents with five new courses of study.