Insure Think

The history of innovation in insurance has largely been shaped by advances made in technology external to the industry.

My advice is not the same for every vendor, but there are some points that are true for just about everyone.

Millennials now represent the largest percentage of the U.S. workforce and have new set of expectations regaring giving and receiving services.

Insurance executives say improving customer experience and engagement is their number one strategic initiative for 2015, and more than 80 percent are making significant investments in this area.

What is a maturing technology? As recently as two years ago, many considered mobile, social, cloud, and analytics to be “next-gen” technologies; today they are considered to be maturing.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

We need your help in identifying the leading vendors who are helping your insurance organization take advantage of big data and analytics.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

We now are seeing a resurgence of AI, a blending of machine learning, predictive modelling and cognitive computing along with self driving cars, which raises some rare and interesting opportunities.

I’m proud to announce the new insurancenetworking.com is live and ready to provide a better experience for all our readers, on any platform you choose to interact with us.

The need to find alternative avenues for growth and for investment returns, combined with a fear of technology companies disrupting insurers’ business models, has led to renewed interest.

Managing the distribution channel requires discipline in a number of areas, and insurers face significant challenges in performing these tasks efficiently; here's a look at how carriers are looking to technology as a strategic differentiator.

CCC Acquires a Telematics Platform: The Story Behind the Story

We strongly recommend tying all digital and mobile initiatives together under a “digital insurer” strategy.

With everyone interpreting what they feel as the be-all end-all description, perceptions of digital are filtered by the observer.

I had a watch capable of interfacing with a computer in 1995. But that was before insurers could offer discounts for using one.

Insurance technology is a hot commodity and vendors are consolidating. It's as good a time as any for the industry to reflect on the best work.

The boundless optimism for wearables should be tempered with a clear understanding of the potential pitfalls.

Typical actuarial modeling environments incorporate many technical components beyond the calculation engines that perform projections.The effectiveness of the actuarial function depends, to a large extent, on how those components are linked.

Machine learning and artificial intelligence libraries are now getting robust enough to contribute meaningfully smart or learning bots into the mix that can do a bit more than rote button pressing and reading screens.

Technologies such as predictive analytics are not a slam-dunk. The business needs to decide exactly what kind of data matters, and how this may change day to day.

Building a data warehouse with a single data model that supports the whole business is notoriously difficult, with a success rate that drops as the amount of data and number of lines of business get larger.

CEO Tom Wilson and other execs provide a window into how big insurers take digitalization front-and-center.

We are now entrenched in a digital revolution that is powered by these maturing and emerging technologies.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.

The value an insurer can achieve from the powerful combination of a modern policy system and a complete suite of advanced underwriting solutions will far outweigh any effort involved.

Insurance is about risk sharing, so what better model to bring in technology and make that risk sharing as efficient and effective as possible?

So many systems we view look like they screens were designed by a programmer and, worse, could only be used by a programmer.

Student teams, in the space of a few weeks, developed a variety of fresh ideas leveraging unique technologies that could help build products and services for insurance customers.

The Internet of Things has it’s teething problems.

While many aging, generally mainframe-based systems, remain capable of supporting basic policy processing and accounting functions, the costs associated with enhancing them are becoming increasingly problematic.

There are those who believe that favoring one channel or mode over another will lead to even more silos and dysfunction than we already have in many organizations.

Google’s search engine will now will favor mobile friendly content over traditional website content; within the insurance industry, the greatest initial impact is likely to be felt by insurance distributors.

New research from Novarica highlights areas of concern and offers insights on insurers spending and budgeting decisions.

More than half of companies are spending more on developing mobile applications -- but are they more efficient?

For some insurers, not being able to handle the volume of quotes that are being submitted to them means leaving significant money on the table.

Most of the time, when the business needs IT, it is for custom software development, just like creating a concept car.

As the use of wearables increases, particularly for use beyond an individual’s fitness, it will be critical for standards and services to emerge to bring this data to multiple users.

The Vitality program integrates this information directly into the rewards, giving you credit for the exercise, just by virtue of reporting it.

With so many U.S. households still uninsured, insurers are going have to try new things to re-position their product, focusing on consumer needs.

At a time when confidence in the insurance industry has been compromised, innovative companies can break the mold.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.

The Insurance Team recognized fifteen model banks across five categories: Digital; Data Mastery; Legacy and Ecosystem Transformation; Innovation and Emerging Technologies; and Operational Excellence.

Many insurers find that their distribution and compensation management (DCM) systems are not up to the job of keeping pace with these changes.

In the first of our two-part series on policy rating, we will discuss key considerations carriers must address when planning a rating transformation.

The idea that auto accidents will be almost obsolete is a nice thought, but robots still make their share of mistakes -- all that is needed is a faulty or incompatible software patch or update.

Underwriting has come a long way in a short time thanks to data and analytics.

Claims transformation is bigger than modernization, encompassing changes to the entire claims business model and philosophy rather than simply the day-to-day processes of claims operations.

GEICO and Progressive suffered the largest individual carrier dips in satisfaction, according to the ACSI report.

A State Street survey finds insurance companies are more likely to be further along in becoming “data innovators” than their financial services counterparts.