News and Information from Digital Insurance

Properties outside of the 100-year flood zone exposed to $375 billion to $1 trillion in losses, Moodys reports

RGA names CFO; Nationwide launches remote-monitoring, plus more news.

Experts in the insurance industry explain where to draw the line, and why sometimes a less capable AI is a more valuable tool.

Expanding care coverage is going to be crucial to improving access to care for employees struggling to make ends meet.

Magdalena Ramada, global insurtech innovation leader at WTW, spoke with Digital Insurance about the dangers of the hidden nature of AI processes, and becoming overly dependent on the technology.

Effective digitization eliminates manual data transcription while protecting the insurer's view of risk.

The rise of agentic AI is about to expose a major divide within the insurance industry.

Magdalena Ramada, global insurtech innovation leader at WTW, spoke with Digital Insurance about the value and potential of AI.

Allianz predicts fewer storms for 2026, but they could still lead to heavy losses if insurers don't use the proper technology to respond.

Despite the growing risk for industrial events, these incidents are often excluded from CAT aggregation frameworks. 

Five years after the Champlain Towers South collapse, while overall condo sales have held steady, the Miami market has had an 8 percentage point drop in share.

Insurance companies are increasingly shifting their assets into offshore vehicles, where they are being used for…what exactly? We don't know, and that's the problem.

Even as employers spend more on health plans, employees report confusion over coverage details, fueling calls for better communication and tools.

In many cases, the tools used in insurance are not fully autonomous agents that make decisions independently — and for good reason.

Investors debate whether AI will empower brokers, or enable new competitors to challenge traditional distribution models, according to PwC's 2026 midyear outlook.

The life insurance company, which is also parent to John Hancock Life Insurance, is one-third of the way to its goal of $1 billion in value by the end of 2027.

Privacy, accuracy and transparency concerns are slowing adoption, even as organizations see artificial intelligence as a way to simplify benefits decisions and improve support.

Life insurers have offloaded long-term policyholder liabilities into offshore reinsurance and captive subsidiaries, raising concerns over state oversight of opaque investment vehicles and whether insurers have adequately funded claims.

When a new claim enters the system, a race against time begins.

Investments in hyper-personalization, AI targeting, digital transformation and marketing are taking precedence over customer expectations, the credit bureau finds in its latest study.

AI is not a one-size-fits-all solution to the insurance industry's problems, and many are finding a need for nuance in how they deploy the technology. 

Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.

Insurers can break the cycle by expanding their use of global talent, strengthening compliance training and treating administrative support as a strategic capability vs. a back-office expense.

Consumers still see value in AI, but are wary of how it's used, according to a Smart Communications report.

As insurance M&A grows, duplicating functions in combined companies, private-equity firms invest in AI insurtech that changes carriers' structures and product distribution, KPMG experts said.

AI is evolving from an attractive innovation into something much closer to an operational necessity.

Criminal groups are using AI to assist in their attacks, overcoming companies' technological defenses, according to Travelers' Q1 2026 Cyber Threat Report.

The specialty insurer favors applying AI to tightly-defined tasks rather than broad application of agentic AI technology.

Cyber incidents, economic pressures and AI emerged as top concerns, according to a survey from The Insurance Information Institute (Triple-I) and Munich Re.

Moving the fastest or spending the most does not guarantee real progress with AI.

The public power sector is reacting with concern about the ongoing efforts to reorganize the Federal Emergency Management Agency that's proposing shifting risk and disaster recovery costs onto local utilities.

Artificial intelligence is changing how consumers shop for policies, how insurers handle claims and more. But don't push humans out of key decisions.

Celebrities trademark their own likenesses, calling attention to the commercial risks of deepfakes, and how insurers could write coverage.

If insurers can use AI to build a property file, policyholders should have the right to know what is in that file when it affects premium, eligibility, renewal or coverage.

Nearly half, 48%, of customers purchase auto policies digitally, according to the 2026 U.S. Insurance Shopping Study.

Two thirds of workers don't access offerings that help them stay on top of their health — an issue TPG's partnership with Reperio aims to fix.

Problems will arise without good governance in place to guide AI adoption.

Three of the five candidates for Oklahoma's next insurance commissioner discussed the benefits and dangers of AI for the industry, and how it would figure in their plans if elected.

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Carriers are adopting AI to improve underwriting, pricing and risk selection, but most models still rely on static data collected at a single moment in time.

Dashcams and other in-cab technologies are giving companies the tools they need to assess driver behavior.

Lemonade launches autonomous car insurance in Indiana and Arch Capital announces leadership changes, plus more insurtech news.

The insurer's 2026 survey finds that Americans across generations struggle with financial independence.

Daniel Wolfe joins Digital Insurance as editor-in-chief, with over two decades of experience in journalism across multiple publications serving the financial services industries.

Allianz, New York Life, TIAA and Tokio Marine executives give their views on the insurance industry's use of AI and its future, at the Insurtech Insights conference in New York.

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Underwriters know more about risk nuances in commercial coverages, insurance underwriting executives say. Applying AI for automation requires more care, they caution.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.

AI is reshaping not only how insurance firms operate, but also how policyholders shop — a trend that is both cutting costs and increasing revenue.

High-resolution aerial imagery and property intelligence are enabling insurers to compress the time between landfall and portfolio-level understanding from weeks to days.

There were about 50 funding events in the insurtech sector in May 2026, according to a review by Digital Insurance.

Deloitte released its 2026 Insurance Prediction, which explores how agentic AI is poised to reshape life insurance distribution and reach.

New legislation would require insurers to submit supporting actuarial evidence for rate increases to the state's Department of Insurance. Insurers lacking justification will be required to provide rebates to consumers.

Digital Insurance interviewed seven of the insurance commissioner candidates about how they would address the state's insurance crisis, AI risks and opportunities, rate increases and climate change issues.

Instead of waiting for claims to confirm damage patterns, carriers can begin identifying likely impact zones earlier.

A below-normal hurricane season may be ahead, according to NOAA, but insurers say preparedness remains critical as climate risks and coastal development intensify.

Artificial intelligence is placing increased demand on insurers to guard against fraud and other forms of risk. Experts are urging an investment in AI literacy and other forms of training to limit exposure, rather than simply deploying more AI internally as the only safeguard.

The counties with the greatest exposure lie along the coasts of Florida, Louisiana, South Carolina and Texas.

The technology is lowering the bar for cyber criminals attacking companies, according to Ryan Kratz, head of cyber for North America at MSIG USA. Kratz spoke with Digital Insurance about how the new type of attacks work.

The combination of an AI tool with a human makes it easier to obtain accurate quotes, identify coverage gaps and share documentation between parties.

AI is supercharging cyber criminals' ability to deploy ransomware – the most prominent type of cyberattack, according to Ryan Kratz, head of cyber for North America at MSIG. Kratz spoke with Digital Insurance about what commercial insurers are watching for.

The focus is on surviving such an attack, with resilient systems and processes that ensure business continuity against all odds.

New policy growth and insurance shopping dropped in the first quarter of 2026, according to research from LexisNexis.

The insurance giant accuses Nationwide Mortgage Bankers of profiting off its branding and of suggesting to consumers that it's tied to the firm.

Can an insurer explain its decisions and demonstrate that AI is being used fairly and responsibly?

Insurance claims dropped in 2025, but covered loss amounts didn't follow, largely due to the severity of the Southern California wildfires, Rate reported.

The next generation of pricing will harness AI, behavioral analytics and real-time data streams.

Many recent deployments of AI are proving their worth in reducing costs and claims. Nationwide and Whisker Labs' Ting devices proactively prevent electrical fires; telematics data is helping truck fleets cut collision costs; and voice AI is providing faster responses to policyholders.

The people vying to be the state's next insurance commissioner share how they would work with property data, climate risk mitigation programs and legislative proposals to mitigate the impact of climate change on policyholders.

Audit your KPIs, align around outcomes and measure incrementality across the conversion stages.

As California's next insurance commissioner, how would each candidate treat insurers' requests to raise rates, how would they balance keeping insurers in the state and consumer affordability, and how would they manage compensation for advocates in rate increase proceedings?

Proposed FEMA reforms could further increase financial strain for state and local governments after natural disasters.

Zurich Insurance deploys AI across 5 countries and Arch Insurance's new CIO, plus more news.

By reducing data sprawl, improving governance, and preparing for forensic investigations in advance, organizations can strengthen their security posture and ensure they are ready to meet the demands of insurers when it matters most.

The many people vying to be California's next insurance commissioner discuss concerns about insurers' scaling up their use of AI, how policyholders could benefit, AI-fueled insurance fraud, aerial imagery applications and coverage of autonomous vehicles.

QBE's latest cybersecurity survey finds that 70% of organizations are concerned with risks associated with vendors or suppliers deploying AI technology.

On June 2, California voters will choose from 11 candidates for an open seat. Seven of the candidates responded to Digital Insurance questions about how they would manage the regulatory agency, stop property insurers from leaving the state, and finance FAIR Plan insurance of last resort.

Latest point solutions help health plan members understand their coverage, uncover billing errors on claims and offer business intelligence on what's driving costs.

Only 10% of property and casualty (P&C) insurers are successfully scaling AI, according to the Capgemini Research Institute's World Property & Casualty Insurance Report 2026.

Hacking group ShinyHunters took credit for the data breach that affected the Instructure-owned Canvas learning management system.

The technology has identified baseball fields as damaged structures, and failed to recognize that pools are contaminated by wildfire ash or flood waters, according to an imagery expert from an insurance intelligence service. Human oversight is essential, he said.

Just over 44% of consumers report a positive experience with voice AI assistants, according to Sonant's latest report.

Digital Insurance interviewed candidates about AI, regulatory issues, property insurance market data and more.

Tech gives insurers a chance to price risks more accurately, make buying insurance faster and create new products and services.

In a softening market, insurers that succeed with AI will not be those who deploy it fastest, but those who pair innovation with governance, accuracy and accountability.

The loss of land to the sea in southern Louisiana over the next few decades places more than 1 million people in harm's way, the academics say.

Customer satisfaction with insurer websites and apps dropped in 2026, according to JD Power research.

Legacy platforms are recognized as a growing operational and regulatory exposure, yet any attempt to modernize them is perceived as introducing even greater risk

Geico plans to add 1,500 new jobs with the opening of its three-building, 190,000-square-foot campus

Survey of college students and young adults finds rising mental health concerns, with many relying on  AI tools and citing cost as a barrier to care. 

Georgia voters will choose one of five Democratic candidates on May 19 to challenge incumbent insurance commissioner John King. Candidates addressed the use of NAIC-collected data to address climate change risks, and how the state's regulatory resources rank nationwide.

VM-22, NAIC's latest valuation manual, has begun a three-year rollout lasting through the end of 2028. Experts from WTW spoke about the standard.

Reputation events are currently managed reactively by communications teams reporting using tools built for brand storytelling.

Although posting lower volume than in the fourth quarter, all six active underwriters remained profitable, even with borrowers facing economic turbulence.

Georgia voters will choose one of five Democratic candidates on May 19 to challenge incumbent insurance commissioner John King. Candidates discussed how AI can provide value to policyholders, preventing AI fraud, and how carriers deploy the technology.

AI technology detects risky behaviors from data gathered by telematics devices.

Travelers launches AI claims tool and Ethos partners with Liberty Mutual, plus more insurtech news.

Georgia voters will choose one of five Democratic candidates on May 19 to challenge incumbent insurance commissioner John King. Three of the candidates answered questions on tort reform, as well as getting policyholders off the state's FAIR Plan, and how they would handle rate increase proposals.

Bankers and tech executives at SAS' annual conference said agentic AI is still in the "terrible twos" stage and requires human supervision.

The insurance industry doesn't have an AI adoption problem—it has a structural design problem.