Digital Platforms

Whether dealing with the end consumer or agents, insurers must be prepared to meet diverse standards for digital interaction.

Eighty percent of IT executives feel that IT departments have too narrow of a scope to be able to effectively ramp up the speed at which they delivery digital capabilities.

Coding issues are contributing to a small amount of claims denials, but that should pass quickly, says TriZetto executive.

GMC Software and IVANS are now part of Guidewire Connect.

Splunk Cloud and Hunk: Splunk Analytics for Hadoop will be used for application and infrastructure performance monitoring and real-time and historical operational analytics.

The company has appointed a CIO for its Annuity Group shortly after naming a new one for P&C.

WebXL will replace existing Access Database and automate some manual processes.

Already a customer of the company's policy administration platform for U.S. business, Sagicor will deploy it for Carribean lines as well.

Dell to Buy EMC for $67 Billion to Add Data-Storage Devices. The combined company will be run by Michael Dell, the chief executive officer of the company he founded.

No matter how many tools get introduced to workflows, there will always be a need for human judgement, oversight, and, most importantly, imagination.

The workers' compensation insurer will deploy the new system in a software-as-a-service model.

Quebec's SSQauto and Connecticut's NLC are revamping their core environments with Guidewire.

The insurer will deploy a SaaS version of Oceanwide Bridge for an accident insurance line.

The 2015 Women in Insurance Leadership: Future Sight

The company will use Accenture Duck Creek software in a software-as-a-service model for all lines.

The P&C insurer revamped systems end-to-end for eight lines of business.

Should CIOs focus on core system capabilities, or vendor experience in their line of business? Both, say Novarica -- and the list doesn't end there.

The updated system supports pricing accuracy and enables regulatory compliance through the pre-configured bureau-based content.

James Niehaus is moved over from the annuity group to lead P&C.

There have been rumors of divorce, but this aging couple is more likely to renew its vows.

Texas-based P&C will deploy SaaS solutions from One, Inc. to boost retention while streamlining internal business processes

Swiss insurer Zurich, grappling with a surge in claims, abandons a $8.7 billion offer for RSA Insurance.

Whether Excellus BlueCross BlueShield learned that it had suffered a cyber attack because the organization or a contractor was looking for signs of hacking, or learned from a law enforcement agency is not clear, as the company isn’t saying much about the incident outside of formal announcements.

The insurer said it “learned that cyber attackers had executed a sophisticated attack to gain unauthorized access to our information technology systems.” The pertinent words here are “learned” and “sophisticated;” other organizations hacked have used the same terms.

Rochester, N.Y.-based Excellus Blue Cross Blue Shield was hacked at least twice going back to 2013.

Insurance software and consulting firm Majesco and Deloitte Consulting LLP are extending their partnership, which is intended to help insurers implement Majesco’s core solutions and realize system consolidations, improved flexibility, quicker response to market and regulatory changes, and increased speed-to-market for new products.

Insurance core systems technology company Insurity Inc. now offers integration with Social Media Risk Scoring, predictive analytics technology from tech firm Social intelligence.

American International Group Inc. and Axis Capital Holdings Ltd. are among insurers for the company that owns AshleyMadison.com, the adultery website hacked in a breach that exposed more than 37 million users, people familiar with the policies said.

Swiss insurer Basler Versicherung AG Schweiz has implemented Guidewire’s PolicyCenter and BillingCenter, as well as Guidewire’s Client Data Management and Rating Management applications, to support its property line of business, Guidewire said.

The market for health insurance in the U.S. is already so highly concentrated that pending tie-ups among four of the country’s largest insurers risk hurting both consumers and doctors, the American Medical Association said.

The Canadian insurer is allowing customers and advisors to opt for voice recognition over manual password entry in the contact center.

The application includes a flow of claims data and information with the insurer’s claims administrator, CatManDo Inc.

Managing reinsurance policies and claims with spreadsheet software is error-prone, slow and labor-intensive; regulatory compliance is difficult, and legitimate claims can slip through.

Corporate IT has lost the battle with shadow IT, and it’s time to embrace what that means for enterprises.

To combat security issues, most organizations still depend on alerts and actual incidents. But that approach can lead to faulty data analysis.

Julie Stephenson has been appointed senior vice president and chief underwriting officer for CNA Commercial; she will report to Kevin Leidwinger, president and chief operating officer, CNA Commercial, and will be based in Chicago, CNA said.

By streamlining, automating and optimizing Tryg's underwriting support, policy administration, claims processing and customer care services, the insurer expects to become more customer centric, agile, digital and responsive.

Three-quarters of respondents to a Towers Watson survey of P&C claims leaders cited effective implementation of data and analytics as a challenge.

Insurance companies face increasingly sophisticated cybersecurity challenges. Here's what leaders at major companies are doing to solve them.

What we learn about securing data and communications from the Department of Defense.

Industry experts share insurers' strengths and what still can be improved on the cybersecurity front.

The joining of two more global technology firms creates another global technology services giant in the financial services space. But why so many? And what does this mean to us in insurance?

Tim Callahan, chief information security officer for Aflac, talks about the benefits of attending Deloitte’s one-day CISO Transition Lab.

The two companies have complementary technology for insurance, payments, risk management, asset solutions, and retail and corporate banking, FIS said.

PartnerConnect consulting partners now are able to deliver cloud-based applications that combine Guidewire products with their own content and services, as well as complementary third-party products in a hosted environment. Inaugural partners include Capgemini, EY and PwC.

Security vulnerabilities exist in a number of areas; data sent from a wearable device to a nearby smartphone, for example, may be exposed during transfer via Bluetooth or WiFi connections.

Texas Mutual Insurance Company, provider of workers’ comp insurance, has selected Guidewire’s DataHub and InfoCenter to support its enterprise-wide data management and business intelligence strategies, Guidewire said.

Security researchers demonstrated that they could hack Metromile's UBI dongle; insurance carrier issued patch in June.

Organizations must build digital resilience to protect their most valuable information assets, says McKinsey.

Private equity investment firm Thoma Bravo LLC has acquired the provider of cloud-based straight-through processing technology for an undisclosed sum.

Many insurers find that legacy billing technology limits efficiency for internal operations, effectiveness of customer service, the speed to market for new or modified billing features, and can be an obstacle in delivering capability to agents and policyholders.

The NAIC’s recent and startlingly rapid moves towards a cyber regulatory doctrine are evidence of the importance and vulnerability of cyberspace.